Antoine AIT Malek

• Support B2B sales operations by analyzing client engagement patterns and presenting findings to business
development team in bi-weekly meetings.
• Handle client communication for international research partnerships, coordinating follow-ups across multiple team
members in 3 countries.

• Managed 200+ daily client interactions in English for B2B and B2C accounts, achieving 92% customer satisfaction
score.
• Executed sales follow-ups and cross-sell campaigns that generated 15% revenue increase in assigned accounts.

• Managed B2B client communications for 50+ corporate accounts across MENA region, maintaining 95% client
retention rate through active follow-ups and relationship management.
• Conducted sales operations support including client onboarding, needs analysis, and solution presentations resulting
in 30% increase in service adoption.

• Conducted client needs assessment through 10+ structured interviews, supporting business development initiatives
for NGO partnerships.
• Analyzed client feedback data and presented practical insights to leadership team, informing service expansion
strategy.