Antoinette Chaaya

Managed end-to-end recruitment cycle across retail and
hospitality roles, from sourcing to onboarding
Sourced high-quality candidates through LinkedIn, job
portals, referrals, and direct headhunting techniques
Conducted initial screenings and competency-based
interviews to assess skills, experience, and cultural fit
Built and maintained strong talent pipelines for critical
and hard-to-fill positions
Partnered closely with hiring managers to understand
hiring needs and define job requirements
Coordinated and scheduled interviews, ensuring a
smooth and professional candidate experience
Managed offer process including salary benchmarking,
negotiation, and closing candidate
Expertly sourced top talent, reducing time-to-hire by 30%.

Built strong strategic relationships with key accounts across
GCC and international markets. Identified staffing
opportunities, supported renewals, and negotiated
contracts. Designed recruitment and talent strategies
including workforce planning, talent acquisition, and
market insights. Managed end-to-end recruitment cycles
from sourcing and screening to onboarding. Oversaw
operational processes ensuring compliance with UAE Labor
Law. Delivered consultative HR support including policy
implementation, performance management, HR
administration, and issue resolution. Strengthened
employee engagement by fostering positive workplace
culture and accountability. Balanced strategic priorities with
hands-on HR operational support to ensure smooth
delivery. Fostered strong client relationships leading to
improved satisfaction and operational excellence.

Managed major client portfolios and led multi-channel
communication and engagement. Served as the primary
contact for client accounts, ensuring retention and
satisfaction. Managed performance reviews and
collaborated with internal teams to meet service excellence.
Retained and expanded accounts through strong
relationship management and customized engagement
strategies.

Managed requests and inquiries to ensure client satisfaction.
• Conducted and attended service level meetings and prepare regular reports based on
customers need.
• Retained existing customers, maintain excellent client relationships and continually build
opportunity pipeline.
• Track and coordinate all activities occurring for each account.