Anton Dokuchaev

• High-Difficulty Client Acquisition: Successfully negotiated and closed over 100 high
value real estate transactions in the hyper-competitive Barcelona market, specializing
in complex cases involving international clients with foreign income structures.
• Resilience & High-Volume Cold Outreach: Executed up to 100-150 cold and warm
outbound calls daily to protective property owners and local agencies; demonstrated
exceptional grit and objection-handling skills to bypass gatekeepers and constant
market friction.

• Operations & Financial Coordination: Managed day-to-day business operations,
overseeing cloud-based financial workflows, invoicing, and digital revenue collection
via Stripe and advanced Excel data models to ensure 100% transactional reporting
accuracy.
• Cloud Telephony Optimization: Handled intensive inbound and outbound
communication streams using Mango Office CRM/VoIP, optimizing response time
metrics and maintaining strict activity benchmarks during peak booking seasons.
• B2B Partnership Development: Independently designed, pitched, and scaled an
exclusive affiliate/referral ecosystem with premium hotel groups and corporate event
planners across Barcelona, establishing sustainable external pipelines.
• Cross-Functional Alignment: Acted as the central operational bridge between C-level
executives, international B2B accounts, and local suppliers, managing complex logistics
and high-stakes vendor contracts under tight deadlines.
• Client Experience & Retention: Curated customized premium experiences for high-net
worth international clients, achieving a 5/5 user satisfaction rate based on Google and
GetYourGuide reviews.

• International Account Support: Managed a diverse, global portfolio of high-value
clients via chat, email, and outbound telephony, resolving complex billing, account
security, and service delivery inquiries.
• Retention & Loyalty Management: Focused on decreasing churn rates by
implementing personalized reactivation campaigns for dormant users, aligning
platform value with customer profile behaviors.