Project Leader
Sacoor Brothers
مجموع سنوات الخبرة :17 years, 10 أشهر
Reporting to Executive Board Member with projects in the following areas:
-Sales Strategic Plan (development and monitoring 4 key areas: Sales | Service | HR | Stocks)-
-Sales Strategy (Pricing | Promotion | Cross & upselling | Staff skills & specialization)
-Sales Commission System (Sales managers, sales staff, Tailors)
-Market Intelligence (Customer and country knowledge | Customer satisfaction | Customer -defection reasons | Customer segmentation | Market research)
www.nos.pt
Project Manager (Market Intelligence and CRM Department - Strategic Marketing)
Responsible for analysis, development, implementation and control of several projects that compose a cross functional corporate level customer retention program:
-Churn Management (Customer/Value Retention projects)
-Defection triggers (churn rate, dissatisfaction reasons, customer life-cycle)
-Segmentation (Customer and Call Center)
-Proactive Retention (cross, side and up selling Campaigns)
-Market Research (Product; Competition, GeoMarketing)
-Coordination and implementation of projects - Business Development
www.absconsultoria.com.br
Operational Management Analysis
Process Optimization | Information Systems utilization improvement
Sales Analysis per Client and Market
Budget Control
Sales Forecast | P&L Promotional Activities
www.clsbe.lisboa.ucp.pt General Management Program - Executive Education -Strategy and competitive advantage -Economy for business managers -Strategic Marketing and marketing planning -Negotiation and conflict management -Finance and management controls -Leadership and team coordination -Entrepreneurship and innovation management
www.novasbe.pt Industrial Economics, Public Economics, Monetary Economics
