Senior Engineer, Preventive Maintenance and Spare Parts Operations
Edara
Total years of experience :20 years, 0 Months
• Managed the end to end delivery of active and passive hardware spare parts for multi-vendor platform including Cisco, ALU, Nokia, Huawei. Andrew among others.
• Responsible in the review, dimensioning and creation of annual budget for hardware spare parts for operations requirement in line with technical stream requirements.
• Measured, evaluated, reviewed the contractual SLA of managed service and original equipment manufacturer partners resulting in the creation of breach SLA report.
• Performed analysis of hardware faults resulting in the identification of underlying network issues and subsequent action of original equipment manufacturer partners.
• Initiated the recovery of dismantled/unused hardware and successfully re-deployed as operational spares for cost and operational efficiency.
• Authored and implemented simplified hardware spare RMA and escalation processes for Du, Managed Service and OEM partners yielding improved response time.
• Spearheaded the audit and reconciliation of assets for cisco and mobile networks using the Cisco SNTC and Maximo Inventory Tools respectively resulting to the creation of asset inventory database.
• Supervised, assessed and measured the KPI of managed service partners in the execution and delivery of on-site preventive maintenance activities.
• Instigated the hardware end of life/end of support, Site PM extra material dashboards.
• Handled and delivered the 24x7 operation and maintenance of multi-vendor platform Huawei OSN 6800/8800, OSN3500/1500, Nera MW Interlink, Nera Evo and Tellabs 86xx/63xx, Alcatel-Lucent ADMU, AMU, Lambda Unite and related Network Management Systems.
• Performed and delivered fault management and resolution, change request evaluation and implementation, performance management, preventive and corrective action within the transport networks.
• Spearheaded the network audits and implementation of optimization, operational projects resulted in improvement of network and service availability of the transport networks and OPEX reduction.
• Created and delivered Daily and Monthly KPI reports as part of the Huawei Managed Services scope such as Daily Network Outage, Network Performance KPI, Network Capacity.
• Accountable in the day to day operations, resource scheduling of members for operational efficiency.
• Handled the network surveillance, operation and maintenance of the mobile core transmission network.
• Responsible and accountable in the network fault investigation and resolution, change request evaluation and execution, preventive and corrective action implementation, project acceptance and hand-over on the Huawei MPLS, NERA SDH Radio, Tellabs MPLS networks.
• Initiated projects on the mobile core transmission network aimed to improve network performance and availability resulting to 99% service reliability for Du’s fixed and mobile services.
• Managed and engaged in the transition and hand-over to the Ericsson managed services model of the mobile core transmission department operations.
• Directly responsible in the supervision, control and measuring of the SLA and KPI of the Ericsson managed services partners.
• Delivered the 24x7 operation of the Technology Service Desk, responsible as the central point of escalation for network faults and network changes within the Du-EITC network, local, international carriers impacting network services.
• Effectively collaborated with Customer Operations and Network Operations streams in the escalation and resolution of mobile customer issues and faults.
• Accountable in the creation and issuance of Network Trouble Ticket report and measurement of SLA/OLA of the different Network Operation streams.
• Administered and evaluated network change requests and ensured accuracy of impact in services, customers and systems in coordination with relevant technical streams.
• Developed the Planned and Unplanned Outage reporting within Network Operations and ensured distribution and notification to concerned streams and carrier partners.
• Conducted technical cross-functional trainings of service desk team members as part of competency development and improvement.
• Handled the 24x7 First and Second Line Operations and Network Maintenance of Nokia/Ericsson BSS networks, Fujitsu Local Exchange Centers, Nationwide NEC and Alcatel Backbone SDH Radio Network, Fujitsu IOT SDH Network, Fujitsu Digital Loop Carrier Network, Fujitsu Fiber Optic DWDM Backbone Network, Voice Over ATM Network, International Transmission Maintenance Center.
• Executed fault surveillance and resolution, network configurations and parameter modifications, preventive maintenance and corrective actions, performance measurement and network outage escalations across mobile BSS, local and international transmission infrastructure.
• Performed the creation and issuance of Network Trouble Tickets and ensured that the trouble ticket life cycle is within the agreed SLA.
• Carried-out Preliminary Acceptance and Final Acceptance Testing including functionality testing of new deployment using network management system (NMS).
• Created, reviewed and updated Work Instruction, Standard Operating Procedure and Method of Procedure as part of NOC procedure and policy updates.
Bachelor of Science in Electronics and Communications Engineering Lyceum of the Philippines University, Manila 1998