Customer Support
Emirates Computers
Total years of experience :14 years, 11 Months
Emirates Computers - Abu Dhabi (February 2006 - till date)
Designation: Customer Support
Globe Link, Dubai, U.A.E (November 2003 - January 2006)
Position: Customer Support & Field Engineer
Responsibilities handled
• Specialized in solving problems, answering questions, and interfacing with the service & coordinating with the sales department.
• Created new design for client information packets, reducing overhead and increasing sales volume.
• Complete various enhancements on both existing and new systems,
• Directed the client relations, technical support, database marketing, and customization services to departments
• Reporting daily service updates to the Service Manager.
Web Computers Dubai, U.A.E (April 2000 - October 2003)
Position: Support and Service Engineer
Dynamic System Delhi, India (December 1997 - March 2000)
Position: Customer Support & Service Assistant
Microsoft Certifications in MCITP
• Certified & Trained in National Trade Certificate in Electronics (The 'V' Industrial Training Institute (I.T.I): Aug.1993 - July 1995) • Dell Certified System Engineer.