Operations Manager
RAK LOGISTICS
مجموع سنوات الخبرة :14 years, 5 أشهر
Overseeing the retail distribution based on the Milk Run Model for our top client operating on round-the-clock delivery schedule via a pool of dry & reefer fleet of 50+ trucks and manpower of more than 140.
Strategically providing insights and supporting the planning team to provide optimal delivery solutions and clear out bottlenecks for the client, thus reducing costs and ensuring maximum utilization and turnover.
Ensuring optimal zonal routing for 100+ locations within the UAE and measuring their effectiveness via summary reports, instilled within the team for preparation.
Ensuring guaranteed client satisfaction by designing Daily/weekly/Monthly dashboard reports which provide visibility of the operation for the said period.
Involved in vehicle checking, task audits, risk assessment, HSE investigations for the department and recruitment activities for drivers and mechanics.
Managed driver and workshop staff issues, recruitment, leave administration and attendance management.
Retail Distribution and Strategy: Overseeing the retail distribution based on the Milk Run Model for our top client operating on round-the-clock delivery schedule via pool of dry & reefer fleet of 50+ trucks and manpower of more than 140. Strategically providing insights and supporting the planning Team to provide optimal delivery solutions and clear out bottlenecks for the client, thus creating a downward spiral of costs and ensuring maximum utilization and turnover.
Pivotal in recruitment and training of manpower within a short period for the client and ensuring their project readiness from the get-go.
Significant Reduction of Delivery returns projecting a decrease of more than 50% in 2019 turnover, as compared to turnover of 2018.
Ensuring Optimal zonal routing for 100+ locations within the UAE and measuring their effectiveness via summary reports, instilled within the team for preparation.
Ensuring Guaranteed Client Satisfaction by designing Daily/weekly/Monthly dashboard reports which provide visibility of the operation for the said period.
Plan, Implement, Control and Review of work processes and sustenance of the best process.
Overseeing the Recruitment, Growth & retention, conflict resolution & disciplinary action
Managing day to day operational synergies overseeing multiple Local Distribution operations - Light and Heavy vehicles
P&L Budget planning support.
Managing a multi-cultural team of 100+personnel with 15 direct reports.
Managing a diverse sets of client-base (FMCG, Malls, food, Pharma, HORECA etc)
Proactively track vendor market trends, manage and screen vendors, control the negotiations and develop pricing strategies for optimizing profits.
Identifying the operational needs clientele and setting up SOP and KPI matrix
Manage Operational Dashboards, Monthly KPI reports
Plan, Implement, Control and Review work processes
Recruitment, Growth & retention, conflict resolution & disciplinary action
Key contact for escalations and customer service for top clients
Demonstrated hands-on approach in complaint management, escalations, training and development etc.
Successfully managed a pool of temperature controlled Delivery trucks; maintained an operational fleet and ensured implementation of business strategy.
Sketched plans for fleet vehicle journeys in line with the Opal/PDO road safety Specification SP2000; Prepared and generated floor plan reports on a weekly and monthly basis and facilitated in floor planning transactions.
Analyzed fleet lifecycle- recommended replacements and ensured timely maintenance and calibration of units.
Maintained excellent relationship with the current/potential clientele as part of commercial team; arrange and coordinate meetings, recording of meeting minutes etc.
Liaised with inter-departments in fleet related matters like vehicle remarketing and vehicle purchasing and maintained vehicle website data for accurate driver assignments and cost allocations.
Recommended cost effective vendors for process and evaluated all repair work done and identified possible areas to save maximum costs.
Performed QHSE/Tool Box/LMS training and development for employees including on IVMS reporting and web interface tools.
Quality Analyst - First Indian Corporation, Cognizant, Mangalore, India.
Major Responsibilities: Screening of reports handed over by the brokers of the company on properties which they have analyzed.
Inspected the reports; advised the brokers on errors and provided corrective action and feedback on the errors.
Developed a healthy professional relationship with the brokers and maintained broker-trust.
Sikkim Manipal University, Oman 2014 MBA - Specialization in Marketing
St. Aloysius College, Mangalore 2008 Bachelor of Commerce