Senior Analyst
Wipro Limited
مجموع سنوات الخبرة :5 years, 2 أشهر
Work history -
Wipro- Senior Media Analyst
Infopark, Cochin
From October 2020 till date
_ Carry out qualitative and quantitative research to produce media evaluation reports to improve the effectiveness of marketing campaigns.
-Analyse and sort client related social media data, write and present reports to the company.
- Maintain client relationships by constantly attending business meetings and communicating effectively with the team, ensure data integrity, review and provide feedback on reports.
Telligent Support LLP- Customer Support Consultant (Gaming)
Bangalore, India
From August 2018- February 2020
-Interact with customers via email to handle queries and complaints, process orders and provide information about the product and services.
-Handling customer complaints ensuring their satisfaction and processing returns effectively.
-Obtaining and correctly recording customer information, keeping record of customer interactions, identifying opportunities to up-sell other products and services.
- Handled a team and provided training and mentoring utilising knowledge of specified training needs.