Associate director - South , East & Tier II pan india
Livspace
مجموع سنوات الخبرة :13 years, 6 أشهر
-Building South, East and Tier 2 cities across India for renovation customers, established cities such as Chennai, Hyderabad, Kolkata, Ahmedabad, Jaipur, Vadodara, Nagpur, Lucknow, Chandigarh, Surat, Indore, and Nashik.
-Implementing and developing new business model pilot within region.
-Assisted senior leadership in managing all aspects of operations.
-Led and supervised teams of up to 150 personnel, providing training and improvement plans.
-Strengthened customer relations through proactive problem-solving and effective corrective actions.
-Successfully managed budgets and allocated resources to maximize productivity and profitability.
-Recruited, interviewed, and hired employees while implementing mentoring programs for positive engagement.
-Built profitable cities from scratch as part of new business initiatives, achieving high-performing status across pan-India.
-Oversaw and managed all aspects of city activities, driving business growth from 0 to 50% of model.
-Recruited, trained, and effectively led team of 65+ members, ensuring their productivity and success.
-Set company benchmark by making Kochi first profitable city under new business model.
-Utilized data analysis and implemented sales strategies to drive revenue and maximize profitability.
-Ensured timely service delivery to customers, resolving issues promptly to maintain satisfaction.
-Demonstrated flexibility by working during nights, weekends, and holidays to meet business demands.
-creating playbook for 20% city conversion.
-Successfully built profitable cities from the ground up as part of a new business initiative across pan-India.
-Managed overall city activities, achieving significant growth from 0 to 50% of business.
-Led and trained a team of 65+ members, ensuring effective leadership and performance.
-Pioneered the transformation of Kochi into the first profitable city under the new business model, setting a benchmark for the company.
-Utilised data analysis to drive sales strategy implementation, optimising revenue generation.
-Ensured timely service delivery to customers, proactively identifying and resolving issues.
-Adapted to flexible work hours, including nights, weekends, and holidays, thriving in fast-paced environments.
-Demonstrated excellent organisational skills and attention to detail.
-Actively participated in collaborative team projects, showcasing effective teamwork.
-Maintained accurate and comprehensive paperwork, promptly resolving any discrepancies.
-Headed territories including Kochi, Chennai, and Coimbatore, handling 0-50% business for LP business model.
-Successfully established new cities, Kochi and Coimbatore.
-Recruiting and training front-end team of Architects, Interior designers, and Design studios.
-Proficient in L2 and above escalation handling, ensuring effective resolution of complex customer issues.
-Prioritising customer feedback and satisfaction to drive improvements in NPS/C-SAT scores.
-Owned complete city P/L, ensuring efficient financial management and accountability.
Managed modular furniture department for Tamil Nadu and Kerala regional stores.
Led performance management, coaching, and development of design consultants and site supervisors.
Collaborated with corporate teams to optimize business structure and results.
Holds credit to manage turnkey project order - Value QAR 1.8 M
- Scope is to supply install and commissioning of fit out, joinery's and glazing.
- Essayed stellar role in identifying pre qualifying, and awarding contract to third parties/ Vendors.
-Acted as single point of contact and maintained a positive relationship with client/ Architect/ PMC for positive project
work flows.
- Coordinate with internal resources and third parties/vendors for flawless execution of projects..
- Managed turnkey projects, sourcing, and procurement, while ensuring flawless execution.
- Developed and maintained client relationships, conducted inspections, and provided handover documents.
- Drove business growth through account development, cold calling, and contract negotiations.
Business development Manager :
-Responsible for account development, cold calling, client needs assessment, and solution identification.
-Manage account relationships, contract negotiations, sales, pricing, billing, and logistics.
-Attend conferences and professional association meetings to promote contract products and brand.
-Develop and maintain a robust deal pipeline targeting entities for continuous business growth and sales generation.
-Handle products including Industrial Safety items, Brand like - Shilla Valves, Deck Safe-anti-slippery flooring, Budenberg Pressure gauge, Enotec-Gas sensing instruments, JNW-Heat Exchanger cleaning system, and Signage.
-Produced $12 million in business within 3 years, handling new markets in Karnataka & Kerala from Bangalore.
-Efficiently negotiated and procured ACP/Glass sheets (comprising 60% of project cost) for prominent projects like Centre Square Mall, UL Cyberpark, Toyota, and Manipal Group of institutions.
-Successfully sourced projects including TCS Cochin, Nippon Toyota, Centre Square Mall, UL Cyber Park, Manipal Group of Institution, Novotel Goa, and Iser - India, acting as single point of contact for clients.
-Demonstrated excellent multitasking abilities in costing, sourcing, procurement, and site coordination, ensuring progress updates.
-Played pivotal role in identifying domestic and overseas vendors and suppliers.
-Led efforts in global scouting for latest facade building materials, identifying innovative products.
-Accountable for installing and cleaning mockups at sites, ensuring accurate design freezing and material sourcing.
-Effectively managed interactions with vast database of architects, builders, and consultants.
-Identified and negotiated with domestic and overseas vendors and suppliers, contributing to project success.
-Actively involved in traveling for crucial business meetings.
• Administered a team of 4 Assistant Business Development Managers
• Under the guidance the team had sourced a business of 420000 Dollars business for the company
• Accountable for recruitment 103 Financial Advisors
• Played an imminent role in conducting reward and recognition programs for all the financial advisors on every quarterly basis
• Dexterously sourced 4 MDRT (Million Dollar Round Table)
• Efficiently & effectively served maximum number of customer in life insurance Industry in Kottyam - Kerala
• Identifying and recruiting motivated financial Advisors
• Motivating and achieving targets set by the company as a team.
• Conducting frequent for rewards and recognition for team motivation on quarterly basis.
• Supporting the financial advisors by attending direct sales calls with the customers for achieving the sales target.
• Managing service operations for rendering and achieving quality services; providing customer support by asking queries & resolving their issues.
• Making my team consider their profile as their own business and implement strategies to develop my team strength.
• Efficiently maintaining regular communications with team on and individual level performance expectations.
Achievements
• Identified and recruited total 58 numbers of financial advisors. Between the age group from 20 - 75.
• Setting up an insurance office in a major business centre.(kozhenchery, kerala)
• Have a valuable business submission of 67 lacs Indian Rupee in approximately 2 years service
• Created an advisor for MDRT ( Million Dollar Round
• Handling Sales in consumer banking for ABN-AMRO at Chennai.
• Related with high premium gold credit card and Aviva life insurance.
• Meet customers of high net worth investors and sell the products.
• Getting orders from the customers and closing the orders.
• Account development and management.
• A day-to-day operation, which includes sales, planning
• Maintaining customer relationship and servicing them through out the operations.
• Managing the customer’s personal finance and giving expert advice on investments.