Reservation Team Leader
Premier Inn Abu Dhabi
Total years of experience :6 years, 8 Months
Premier Inn Abu Dhabi Reservation Team Leader 11/03/2011 till date
• Identifies new reservations sales business to achieve property revenue goals.
• Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property's primary target guest and service expectations; serves the corporate clients by understanding their business, business issues and concerns, to offer better business solution.
• Conducting Daily Reservations Sales Activities
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the event booking centre.
• Uses negotiating skills and creative selling abilities to close on business.
• Uses sales resources and administrative/support staff effectively.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales to process rooming lists and reservation cards.
• Executes and supports the operational aspects of business booked
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.
• Providing Exceptional Customer Service
• Supports guest loyalty and property's brand standards by delivering service excellence throughout each guest experience.
• Provides excellent guest service consistent with the daily service basics of the brand.
• Executes exemplary guest service to drive guest satisfaction and loyalty by assisting the guest and ensuring their satisfaction before and during their program/event.
• Sets a positive example for guest relations.
• Serves the guest by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Handles guest complaints and disputes following the instant pacification procedures.
• Managing and Conducting Human Resource Activities
• Audits reservations sales agents while on phone calls.
• Develops implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Utilizes all available on the job training tools for employees.
Ramee Group of Hotels, Abu Dhabi Reservation Executive Nov 07 to Mar 11
• Handling reservations & sales of 500 rooms in Ramee Abu Dhabi properties
• Conducting sales meetings with corporate companies in Abu Dhabi.
• Arranges airport transfers for the guests and also other transport solutions
• Visa assistance for the guests/groups to arrive in U.A.E.
1. Bachelor Degree from M.S.Ramaiah College of Hotel Management, Bangalore, 2002-2006.
INDUSTRIAL TRAINING (20/10/2003 to 20/01/2004) Organization: The Orchid an Ecotel Hotel and The Leela Kempinski, Mumbai Project Title: Operational Aspects of a 5 Star Hotel Description: The study is conducted to know the operational aspects between an Ecotel Hotel and a branded 5 star hotel. Ecotel can be defined as a hotel which takes the responsibility of the natural resources by three methods i.e. Reduce, Reuse and Recycle. To study the operations of the Ecotel hotel, I have undergone training in four major departments namely Kitchen, F&B Service, Housekeeping and Front Office. The study helped to analyze the difference from the other major five star hotel properties. EXTRA-CURRICULAR ACTIVITIES AND ACHIEVEMENTS: • Participated in inter - college management meets and cultural programs • Knowledge of software IDS, POS and Opera. • MCC certificate Holder. • Completed Team Leader's training and has achieved Employee of the month and Excellence awards several times from Premier Inn Hotels.
2. Pre -Degree in commerce from Vidhyavardhini college of Commerce and Arts, 2000-2002. 3. Schooling from S.T. Augustine High School, Mumbai.