Anu Mathews

Key Impact Areas:
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Drive high-impact technical programs across Payments and Platform teams, leading cross-functional execution and scaling resilient systems
in a fast-paced, global environment.
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Partner with Product, Engineering, and Operations to define roadmap priorities, scope features, and deliver outcomes that enhance
platform resilience and business continuity.
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Led end-to-end program delivery by aligning engineering, product, and operations to execute on critical roadmap priorities.
Designed and implemented frameworks for delivery tracking, QA, and incident management, resulting in higher operational efficiency.
Championed data-driven decision-making through the development of reporting dashboards and structured risk management processes.
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Org-wide Bug Bash Program: Spearheaded a quality improvement initiative across 22 sub-teams, reducing production defects by 35%
through cross-team collaboration and defect resolution sprints.
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AI Automation PoC: Proposed and built a machine-learning-based tool to sync Jira data with Google Sheets, reducing manual reporting
effort by 60% and enhancing visibility for stakeholders.
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TechOps Triage Framework: Developed a scalable issue triaging process to address repetitive technical support cases, freeing up
engineering capacity and significantly enhancing user experience.

+ Executed 7 mutiteam programs from the product requirements document to final delivery across payments and platform teams in a
global environment.
+ Ledthe company-wide Commitment to Craft quay initiative, coordinating with 24 sub-organizations on objectives including zero
active critica defects.
+ Established quality standards requiring 80% of high defects to b resalved within 14 days across all sub-organizations and
development teams
+ Achieved a 35% production defect reduction in 2024 and an additional 20% reduction through mid-2025 through coordinated quality
improvement efforts.
+ Drove 18M AED annual cost savings through an AWS optimization inkiative, utilizing Superset dashboards to deny services with
spiking costs.
+ Coordinated monthiy objective and key result meetings with directly responsible indviduals, managing weekly bug reports and
action plans across all sub-organizations.
+ Facilitated biweekly integration test coverage meetings, ensuring all services achieved a 70% coverage goal across al teams.
+ Onboarded 2 new sub-organizations to the qualty initiative, implementing Slack follow-up channels for immediate issue resolution
and attention.
+ Managed end-to-end test suite implementation with a &-member quality assurance team, reducing regression testing efor wile
increasing product quality by 60%.
Led 2 machine leaming compliance program with a 6-member data tear, delivering a fraud detection model with 15% improved
accuracy over the previous version.
Served as the dedicated program manager for the Customer 360 produc, coordinating mlti-team collaboration from requirements
to. successful product launch.
+ Managed the AUD migration program, working with multiple project teams to transition from Cider to an in-house database through
phased rollouts.
+ Led the LTAKYC program as the dedicated program manager, coordinating mult team collaboration for smooth execution and
delivery with leadership updates via Asana
+ Created detailed technical operations framework, developing a single source program execution dashboard in Asana or improved
visibility and tracking.
+ Prevented a 370K AED revenue loss in bookings and cancellations by coordinating with he PHG tear
of 8 and the TechOps team of
12 on recurring technical issues.
+ Developed custom ira dashboards for each sub-organization and leadership team, improving program visibility and decision-making
processes.

Key Impact Areas:
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Initiating, implementing, and maintaining program initiatives to foster cross-functional collaboration across diverse teams within the
organization.
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Steering projects with inherent business and/or technical risks while leveraging Agile methodologies to ensure adaptability and
efficiency in project execution.
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Supervising and coordinating migration streams, encompassing data center, Jira, and application migrations, to ensure seamless
transitions and enhance operational efficiency.
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Facilitating collaboration and coordination among teams by leading status meetings, knowledge Transfer sessions, and delivering regular
stakeholder updates to foster cohesion and transparency.
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Methodically documenting business processes and proactively collaborating with product management teams to ensure alignment
between product development efforts and overarching business objectives.
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Thoroughly analyzing, mitigating, and communicating program risks to managers and stakeholders, fostering a proactive approach to risk
management and facilitating informed decision-making.
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Developing tailored change management strategies to facilitate smooth transitions during program initiatives, ensuring minimal
disruption and promoting stakeholder satisfaction and engagement

• Executed 4 strategic programs with an 8-member multidisciplinary team, focusing on business and technical risk mitigation through agile methodologies.
• Created Amazon-style working backwards documents for 2 products, ensuring clear product vision and detailed execution strategy.
• Partnered with the change management team to transition from Microsoft solutions to Google workspace, achieving a 98% tool adoption rate.
• Led structured enablement workshops and training sessions for India-based team members, ensuring a smooth transition and knowledge transfer.
• Improved sprint velocity by 15% through the introduction of structured retrospectives and detailed dependency tracking processes.
• Created a portfolio roadmap for projects under director supervision, reporting directly to the director.
• Improved collaboration efficiency across 6 departments through a successful transition to Google workspace and documentation via Google Sites.
• Supervised data center, Jira, and application migration streams, ensuring smooth transitions.
• Analyzed, mitigated, and communicated program risks to managers and stakeholders, encouraging proactive risk management.

Key Impact Areas:
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Contributed to Continuous Improvement Initiatives by suggesting improvements and actively participating in problem-solving activities
to bolster teamwork and foster a culture of innovation.
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Led Multiple Teams and Application Management, ensuring timely project delivery and effective oversight of five applications across six
teams, showcasing adept leadership and project management abilities.
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Met Customer Service Delivery Deadlines, providing services within specified time frames, thereby enhancing customer satisfaction and
fostering long-term client relationships.
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Enhanced Customer Satisfaction Levels through the swift resolution of issues, reflecting a commitment to customer-centricity and the
delivery of exceptional service experiences.
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Thrived in Fast-Paced Environments with Tight Deadlines, demonstrating resilience and adaptability to meet demanding requirements
while upholding high standards of work quality.
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Managed Stakeholder Relationships Effectively, maintaining proactive communication and fostering strong connections to align goals
and expectations, thus building trust and fostering collaboration.

• Managed 9 parallel teams and 40+ engineers across multiple geographies, achieving 98% on-time delivery across all releases and projects.
• Led 6 teams across 5 healthcare applications, delivering projects an average of 2 weeks ahead of schedule through strategic agile planning and resource optimization.
• Contributed to continuous improvement initiatives by implementing 5+ process enhancements through agile transformation, reducing turnaround time by 12%.
• Oversaw delivery of 10+ annual projects while maintaining 100% service level agreement adherence and a 20% improvement in release predictability.
• Facilitated bi-weekly governance meetings, leading to smoother decision-making cycles and improved stakeholder communication.

• Implemented new operational processes, achieving a 15% increase in efficiency.
• Improved team resilience and operational continuity through detailed backup support and knowledge transfer initiatives.

Key Impact Areas:
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Mentored and Guided Employees to ensure they completed their assigned duties effectively, fostering their professional growth and
cultivating a supportive work environment.
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Cultivated Strong Customer Relationships by maintaining a positive attitude and providing attentive responses, resulting in enhanced
customer satisfaction and loyalty.
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Implemented New Operational Processes that yielded multiple improvements, resulting in a 15% increase in efficiency, showcasing a
proactive approach to streamlining operations and driving performance enhancement.
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Provided Cross-Training and Backup Support for organizational leadership, ensuring seamless operations and facilitating smooth
transitions during leadership absences, thereby enhancing team resilience and operational continuity.

• Led technology initiatives and development projects, providing technical guidance and strategic direction for aviation technology solutions.

• Developed enterprise software solutions across multiple industry domains including healthcare, aviation, and logistics.