System Support - Desktops / Servers (Administration and L2 Support)
Larsen & Toubro Infotech Ltd
مجموع سنوات الخبرة :8 years, 6 أشهر
Client Name: Larsen & Toubro Infotech Ltd, Mumbai and Bangalore
Period: Dec 2007 to Till Date
Designation: System Support - Desktops / Servers (Administration and L2 Support)
Responsibilities: • Installation & Maintenance of IBM, HP, Dell of Win2K/XP/vista/windows7 Professional on Desktops & Laptops.
• Installation and Configuration of Application servers as well as clients and perform load balancing
• Installation, maintenance of Windows Server 2003/2008 servers
• Troubleshooting desktop / server issues
• Symantec ghost cast server maintenance, image creation and deploying
• Experience in handling VIP level Technical assistant.
• Responsible for troubleshooting customer technical issues via the telephone, email and remote session.
• Setting up new desktop & laptop with required OS and software as per the corporate policy for the users.
• Responsible for resolving problems in most effective way possible within SLA reaching root cause and preventing problems
• Installation and troubleshooting Anti-virus solutions
2. Organization: 3G Global Services (p) Ltd, Mumbai
3G Global Services is an IT Services and Solutions organization
Clients Name: L&T Infotech, L&T Finance, 3G Global Services
Period: Nov 2005 to Nov 2008
Designation: Customer Support Engineer
Responsibilities:
• Installation & support of Windows 2000, XP, 98, 95 and all Linux OS.
• Installation and trouble shooting of Desktop, Laptop and printers.
• Trouble shooting all kind of network problems.
• McAfee, Symantec Antivirus installation and updating.
• Data Backup and critical backup recovery for the User's Desktop.
• Installation, Troubleshooting and maintenance of software applications.
• Resolving both Hardware & software related issues of customer PC's.
• Vocational Higher Secondary Education in 2002 ( Kerala University)
• SSLC in 2000 (Govt. Kerala)
• BBA ( pursuing from Calicut university)
• ITI Electronics and Communication Engineering From Kerala University