IT Manager
Al Basma British School
Total des années d'expérience :16 years, 9 Mois
• Strengthening the IT infrastructure through to implementing new technologies.
• Issuing IT policy for staffs and students.
• Responsible for hardware and software installation, maintenance and repair.
• Performing routine audits of systems and software.
• Manage the IT budgets and expenditure on hardware and software.
• Maintaining the company IT systems and software.
• Recommending and implementing improvements and efficiencies.
• Reporting to the Managing Director.
• Management of server software and associated backup routines.
• To evaluate, test, advise, train and support I.T. related projects.
• Procurement of IT hardware, software and maintenance products & services.
• Responsible for the recruitment and training of new staff.
• Writing documentation for ICT procedures.
• Maintaining documentation of changes regarding users, functions & systems.
• Managing the internal & hosted network infrastructure including: firewall, servers, switches and telephony.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Manage the email system.
• Manage the IP telephone system.
• Manage CCTV, Digital Signage, Bell system, PA system, Classroom AV system.
• Delegate work to IT Assistant and monitor and evaluate his performance.
Mideast Data System (MDS), Abu Dhabi, UAE
System Administrator July 2011-Present
• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, for over 150 users.
• Create, maintain and apply group policies in Active Directory.
• Support and troubleshoot client systems, applications, network, performance and security issues.
• Install, upgrade, and configure network printing, security policies, software updates.
• Support LAN/Wireless networks.
• Monitoring and verifying daily backups EMC Networker.
• Helped to establish an inventory to track computer equipment.
• Create documentation for system setup and configuration.
Other Duties: • Project Lead for ADEC imaging project, managing a team of 6.
• Network Engineer in Dept. of Finance, Al Gweifat (replacement job)
• Hardware Engineer in Military GHQ, Sas Al Nakhal (replacement job)
• Assisted in operating system migration project, GASCO.
In Practice Systems Ltd., London, U.K. June 2008 - July 2010
Senior Technical Analyst
• Providing remote support and maintenance of IT infrastructure for various practices within NHS environment, which includes dealing with issues related to Network, Servers, Operating systems and databases.
• Work closely with the Team Leaders and Team Managers in resolving escalated issues reported by various practices.
Al Yaqoot Forwarding Services Est., Abu Dhabi, U.A.E. August 2005 - June 2006
Trainee Network Administrator
• Installing and configuring new hardware and software.
• Troubleshooting any reported problems and keeping the network up and running.
• Working closely with the Senior Network Administrator in configuring VLANs and Inter-VLAN Routing.
• Designing NAT, DHCP and DNS for efficient IP usage.
• Planning and Documenting Hardware configuration.
Hewlett Packard, Bangalore, India. October 2004 - July 2005
Technical Support Representative
• Identifying and resolving hardware and software problems for the customers.
• Work with other members of team to achieve team targets.
• Manage staff of three technical support representatives.
Digital Communication, MSc. (2006 -2007) University of Bath, U.K.
Electronics and Communication, B.E. (2000-2004) NMAMIT, Karnataka, India