Senior Project Manager/Program Manager/Scrum Master
RIGAS TECHNOLOGIES INC
Total des années d'expérience :15 years, 0 Mois
Lead various projects leading as Senior Program Manager, Project Manager and Scrum Master for various end clients to name few Microsoft, Verizon, HSBC. Developed various applications, web development projects etc using various software development tools like Azure Dev Opns (ADO), Jira, Microsoft Project, Clarity, SharePoint, Confluence. Worked on as Waterfall & Agile methodology extensively Successfully Implemented various projects for various end-clients.
Responsibilities:
• At Microsoft, worked on Data Platform upgrade to MIDAS 3.0 release which helped effective source data through multiple sources to feed Analytics reports for customer. Parallelly, worked with cross functional team including Business, Data and Analytics teams for various customer reports upgrades, used Azure Dev Ops (ADO) to track work, it progress and create reports for management reporting.
• At Verizon worked on various applications related to HR, Payroll, GRE (Global Real Estate) and Communications (Corporate Communications, VZweb, VZ Media). Over-viewed multiple projects and getting updates to senior executives. Totally we had around 200+ projects across those portfolios.
• At HSBC, worked on migrating HSBC Mortgage Servicing from PHH to Dovenmuehle Mortgage (DMI). Project had number of impact areas i.e. New Loan Boarding, Loan Level Accounting, Equifax, Private Bank, Customer Channels, Payments and few other business areas. Target was to have new loans Servicing started by DMI and existing active loansto be migrated to DMI for them to start servicing.
• Analyze the risks/issues associated with each project/task with all the cross-functional team and co dependent business areas; ensure dependences are clearly communicated and proactively resolved for any issues.
• Data from DTL picked up by Shared Services - Business Intelligence (SS-BI) Analytics to create various reports for customers for different products (e.g. Microsoft 365, Viva, Cloud Endpoint etc.) metrics such as Intent and Deployment (I&D), PAU, MAU ratio and numerous other parameters.
• Worked extensively on Azure Dev Ops (ADO) for tracking work on sprint boards, developing dashboards and working with BI team to create advanced dashboards for reporting purposes.
• Managing Infosys as a Vendor's for various developmental/testing work. Ensuring SLA's and KPI's including year on year productivity is meet.
• Worked on monitoring/updating scorecards across portfolio, their Variance analysis (of Actual vs Outlook dollars). Extensively worked on Planning yearly expenditure dollars including Capex, Opex across portfolios and there Benefit analysis.
• Closely worked with Infosys on AD (Application Development) and AM (Application Maintenance) work and tracked there LOE (Level of Efforts), getting its approval based on them meeting acceptance criteria. Service now is used a standard project management tool.
Lead various projects leading as Program Manager, Project Manager, Scrum Master for various end clients including Private, State/Federal Government clients to name few Freddie Mac, Fannie Mae etc. Managed multi-million dollar project from start to end, lead project planning, project execution, collaborating meetings across cross functional teams. Effectively lead and participated in multiple Community of Practice (COP) formalizing process, standard operating procedures and handling anomalies.
Responsibilities:
• At Freddie Mac, Managed multi-million dollar projects, standardizing the reporting needs across Single Family Operations and Building a common data repository across Single Family Business Units thereby reducing redundancy and data duplication (and reduce maintenance cost) with a Single Source of Truth (SSOT) and build reports, dashboards for upper-management thereby streamlining processes, better reporting and adding to significant saving across Single Family.
• At Fannie Mae, Managed multiple projects, focused on claims process through multiple applications such as Claims Processing Tool (CPT), Inquiry Response Tool (IRT) and Quality Control Tool (QCT) and few others. Also Managed third party vendors for various work assigned to them.
• Managed Multi-million dollar project from start to end, lead project planning, project execution, collaborating meetings across cross functional teams.
• Maintaining and sharing project plan in Centralized Project Server, creating/updating the same as the project progress Tracking issues and risks.
• Identified the critical path on the project plan and ensure all required task are worked with no or minimum roadblocks.
• Managed multiple applications on Claims Process Tool (CPT), Inquiry Response Tool (IRT), Quality Control Tool (QCT) and few other applications.
• Create and maintain accurate projects plan and sharing those plans through SharePoint.
• Set project goals, objectives, scope of work and created major milestones to ensure project meets business objectives and timeline of customer.
• Acted as Facilitator and coach to team for guiding on SCRUM and Jira tool.
• Worked to deliver quality applications at a rapid pace to meet client demands. Track, identify, resolve, and manage issues.
• Facilitated Daily standup meetings, Sprint Review, Sprint retrospectives with other Scrum Teams and used that as training opportunities.
• Worked with BI/Reporting Team to create dashboards, charts, graphs, and data analytics reports required by Director’s, VP’s and EVP’s for respective business unit.
• Organize weekly/bi-weekly status updates to Director’s and senior executives.
Achievements & Key Projects:
• Creating Data-Mart of relational data-bases to get better insights to make better decision and be more effective and efficient.
• Worked with BI Team to have reports created per Product Owners prioritized request
• Successfully Managed applications to have loan processing completed for various banks.
• Successfully delivered project for Federal/State government and it’s clients
• Provided Status updates for Management including SVP’s, VP’s, Senior Directors to full satisfaction.
Responsibilities:
• Reviewing First Article Inspection for Boeing, Latecoere, Gulf Stream, Cessna, Airbus etc…….
• Working on Multiple projects to improve and create metric to measure performances.
• Working with Material Review Board, inspecting the defects in parts and creating CPAR (Corrective and Preventive Action Request) and reviewing the same etc.
• Worked on Supplier scorecard, accurately measuring On-Time Delivery, developing Quality Metrics etc.
• Worked on project on Gauges used in-house and outsourced to vendor’s, giving company various tangible and intangible benefits. It also saved company thousands of dollars on streamlining the processes and stopping redundant processes.
• Prioritizing the FAI approvals required for day to day shipments.
• Expediting the approvals required for parts to be assembled at the shop floor.
• Effective and efficient in using ERP Systems i.e. Syteline
The project was build a web portal for maintaining repository for auditing maintaining records for engine emissions throughout Cummins. This portal served the needs for six prime Business Units i.e. Automotive, Generator Drive, Industrial High Horse Power, Industrial Mid-range and Heavy duty, Marine and Power Generation.
Responsibilities:
• Created and reviewed business requirements, functional specifications, documentation, test plan and developed functional requirements that supported the overall objective.
• Conducted user interviews, gathering requirements, analyzing the requirements.
• Designed and developed Use Cases, Activity Diagrams, Class Diagrams and Sequence Diagrams using UML.
• Identify research, investigate, analyze, define and document business processes.
• Assisted both the QA and UAT teams in the building of Test Case, Use Cases Conduct workflow, process diagram and GAP ANALYSES to derive requirements for existing systems enhancements.
• Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Assisted the project manager in preparing the project schedules, milestone tracking, resource allocation using Microsoft project 2000.
• Acted a resource in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Assist in development of training materials for new technology and process improvements.
• Responsible for all project documentations
• Understanding of Lotus Notes, SharePoint etc..
Achievements & Key Projects:
• Project Management Qualified at Cummins
• Project Manager for Cummins Application Review System (CARS), for Installation Reviews (IR) and Installations Quality Assurance (IQA) for Cummins Engines at world-wide locations.
• Successfully Launched Marine.cummins.com (Website) used at world-wide location its Cummins primary website for marketing Cummins engines.
• Project Manager for Cummins websites Circuit.com, Cumminsengine.com. Supporting and Coordinating daily issues through Issues Management and enhancements through Change Management process using Remedy (Incident Tickets)
• Received appreciation letter from Customer for achieving highest Customer Satisfaction level.
Responsibilities:
Responsible for maintaining all aspects of the quality management, supervising regulatory compliance activities and helping to enforce quality assurance policies and best practices principals covering the safety, design, production and inspection.
Managed activities of all employees remained productive & on -schedule.
Managed & performed internal audits to ensure accuracy of inventory counts.
Measured variance to standards, identify out of control variance, investigate reasons, suggest solutions, install and follow up.
Utilized Lean Manufacturing methodology and techniques to reduce waste. Increase Supplier Quality and overall product quality. Measure and ensure quality products.
Process Engineering
Assessed processes for their relevance, and assess the adequacy of engineering department.
Kept abreast of the trend of technology, investigate, and install most effective methods of manufacturing to keep company competitive at all times.
Designed, installed and commissioned new production equipment, monitor modifications and upgrades, and troubleshoot existing processes.
Achievements & Key Projects:
• Did Supplier Quality Control through assessing, analyzing and thereby improving the quality of steel supplied by key supplier’s
• Reduction of Forklift from 25 to 18 by optimizing and increasing their efficiency
• Supervised quality technicians inspiring them to send non-conformances back to the line to be corrected, reducing inspection time by 15% and customer issues by 30%. Reduced scrap by 35% by developing a matrix that tracked production scrap daily, weekly, monthly and yearly with minimal entry time thereby saving company approx. 80 K monthly.
• Reduced Head-counts by Documenting/Training Optimum methodology of doing the work - wrote Standard Operating Procedures (SOP) - implementing C, U Shaped cells, proper use of conveyor belts
• Reduced Change-Over’s times by implementing 5S and Cart system to have equipment handy
• Schedule change-over such that productivity targets are always met or exceeded
• Did various Kaizen invents e.g. reducing boxing time there by optimizing the process and increasing efficiency
Responsibilities:
Assisted various students in classrooms and laboratory, taught them mathematics and helped solve all difficulties
Helped the understand/learn mathematics fundamentals clearly.
Responsibilities:
Worked as “Management Representative” getting Elektronik Lab the ISO 9001:2000 Certificated by conducting internal audit and responsible for external audits.
Developed and maintained MIS records for supplier evaluation, calibration of equipment’s, customer feedback, work-order records and training and lectures conducted.
Deputed technicians for installation and maintenance of various communicational and navigational equipment’s throughout India.
Achievements & Key Projects:
Appreciated by Management for handling the ISO audits responsibilities as auditor and got Elab ISO 9001:2000 Certified.
Resulted in non-tangible benefits like operational, financial & reputational risk control.
Solved problems by prioritizing pending work-orders thereby improving customer relationships, and retaining existing customers.
Secured Appreciation letter for handling various ISO task & audits, work-experience letter.