Anuja سابو

Customer Service Representative with 4+ years of experience delivering high-quality customer support and creating positive customer experiences across phone, email, and live chat channels. Proven expertise in handling high-volume inquiries, resolving complaints, and achieving high customer satisfaction (CSAT) and first-call resolution (FCR). Skilled in CRM platforms such as Salesforce, Zendesk, and Freshdesk, with strong communication, active listening, and problem-solving abilities.

Results-driven and customer-focused professional with a strong track record in customer retention, escalation management, and meeting service level agreements. Known for adaptability, attention to detail, and the ability to perform in fast-paced environments. Passionate about enhancing customer experience, building lasting relationships, and contributing to organizational success.