Anum Intan Maulidi

• Developed a digital service portal through that allows taxpayers to access
essential services conveniently, attracting 1, 900 daily visitors.
• Designed a streamlined customer interaction process within the WhatsApp Business API that eliminated spam and fraud
attempts, enhancing the security and trustworthiness of taxpayer communications with a complete 100% reduction.
• Designed public tax literacy programs and tailored communication materials for target communities.
• Led the East Java tax offices media strategy by writing 40+ press statements yearly and personally cultivating relationships
with 15+ journalists; this resulted in 307 published articles and positioned the office as a trusted regional information source.
• Developed 20+ keynotes annually for the Board of Directors, directly addressing strategic goals; delivered to audiences of up
to 500, enhancing organizational visibility and encouraging stakeholder participation.
• Partnered with local universities to establish 14 collaborative agreements focused on tax literacy which led to the successful
launch of 5 Tax Centers to increase community access to vital tax resources and information.
• Spearheaded the standardisation of regional and central tax data exchange by coordinating inter-governmental MoUs, which
fostered collaboration and boosted local government involvement by 37.5%.
• Conceptualized and managed creative events (internal and external) to boost internal engagement and taxpayer literacy.
• Managed social media channels and coordinated all post-event deliverables, including reporting, content recaps, and
stakeholder communication.
• Launched an innovative tax campaign leveraging insights from KOL collaborations, resulting in a remarkable 25, 737% growth
in account engagement; facilitated deeper connections with potential clients and enhanced community interaction across
platforms.

• Awarded an internship placement through the YSEALI Professional Fellows Program, funded by the U.S. Department of State.
• Created 20+ social media assets (Reels, carousels, event coverage) highlighting BUILDs youth programs and community
impact.
• Covered major community and organizational events, resulting in higher visibility and stronger public engagement across
BUILDs platforms.
• Developed content recommendations that improved brand consistency, including color palette, tone of voice, human-centered
imagery, and collaboration tagging.
• Increased account reach by 146%, reaching 10, 000+ unique accounts, with 43.9% coming from non-followers.
• Contributed to a 27.8% increase in profile actions, supporting 1, 031 user actions (website clicks, profile visits, button taps),
indicating stronger curiosity and engagement with BUILD.

• Selected as a UN Volunteer to support social media engagement, collaborating with the Universal Versatile Society of India
(UNEP and UNCCD accredited, Special Consultative Status with UN ECOSOC) to raise awareness of sustainable
development and environmental issues through creative video content aligned with the UNs SDGs.