assistant vice president
Deutsche Bank - India
Total years of experience :16 years, 2 Months
• Perfoming KYC of business clients of Standard Chartered Bank(Constitution codes pvt ltd, trust, sole proprietor and partnership).
• Co-ordinating with Relationship Managers to get required documents from client in order to complete the KYC due diligence.
• Creating brief history of clients based on documents received.
• Performing KYC on all senior managers of entities to complete KYC.
• Performing name check via Norkom to check whether client involve in any criminal activity.
• Keying all available details in system for future references.
• Uploading available documents in systems.
• To determine the source of income
• To determine the source of wealth.
• To detersome the source of fund.
• Making amendments in existing records if any.(like. Addition and deletion of directors, address/name/dob changes etc).
• Finding buyers/suppliers of clients.
erforming first hand KYC of corporate clients of J.P. Morgan Chase Bank.
• Ensure documents are indexed and loaded in the document image system.
• Seeking the information of clients from various sources such as BLOOMBERG, LEXIS AND NEXIS AND PERFORMING CHECKS ON THIRD PARTIES WEBSITE AND STOCK EXCHANGE TO COMPLETE THE REMEDIATION PROCESS AND CORRECT DATA ENTRY USING VALID SOURCES AND SENDING FOR QUALITY CONTROL.
• GATHERING THE INFORMATION ABOUT THE ENTITY USING ANNUAL REPPORT AND COMMERCIAL REGISTRY OF PERTICULAR STATE.
• To find suitable NAICS (North America Industry Classification).
• To find out senior manager and authorized signatories of the clients
• To determine the ownership type of the client whether the client is private, public and govt.
• To identify the financial information of the client from various documents like annual report, financial statement.
• Compliance with all applicable Rules / Regulations of the Bank and adhering the relevant Controls and Checks
• To find out ownership structure of entity for who holding more than threshold(UBO)
Managing the Online Reputation Management (ORM) of the organization.
•Handling walk-in customers.
•Interacting with appropriate departments (sales, claims, legal, risk etc.) within organization for status and follow-ups of complaints and requests received from clients.
•Support customers by providing best available option according their query and complains.
•Responding to e-mails and letters from customers (complaints/requests/queries).
•Conducting preliminary analysis of customer concerns and complaints.
•Developing a thorough understanding of customers concerns through telephone and/or written communications.
•Requesting and assembling all written documentation required to evaluate complaints.
•Recording complaint information in data base and maintaining accurate and timely records of complaints.
•Provide recommendations on complaint resolution, including recommendations to escalate complaints to a higher level within our process.
•To be responsible for investigation, resolution and reporting of all customer related complaints.
•To input all complaints into database, reporting and seeing through to completion. This will involve completing Client paperwork to ensure 360 degree communication.
•Escalate all unresolved issues/complaints to line manager whilst keeping the Branch Manager and Business Partner informed at Branch level.
•Respond positively to any new initiatives that are brought into practice making sure they easily become part of the customer experience service delivery.
Process:- Claims - Transactions
•L.D.D. (Logical Document Determination).
•Q.C. (Quality Control).
•Bibliographic Coding of documents.
•L.D.D. (Logical Document Determination).
•Q.C. (Quality Control).
•Bibliographic Coding of documents
Projects Handled:
•Successfully developed & implemented the Email tool in Kotak Life Insurance.
•Successfully maintained ERT (E-mail response TAT) of 48 hours
from Mumbai University
Bachaelor Of Arts