SAP SD / CRMConsultant
NSW Department of Education and Communities
Total years of experience :10 years, 7 Months
• Support internal SAP Team: OTC/CRM & HR
• Customizing advanced issues and OSS Notes
• Customizing Business Partner Roles (PSCD) and its
integration to Customer Account Groups in SD
• Provide Functional Specifications to develop an Adobe
Form for the creation of new Business Partners in PSCD.
• ALE of Customer Master Data to CRM
• Configuring Credit Management in PSCD
• Customizing Event Handlers and Call-backs in CRM
• Scope SAP re-implementation effort in OTC to merge existing
business processes for Corporate and TAFE (in ECC6 EHP4)
with the proposed solution for Schools (in ECC6 EHP6)
• Position paper to migrate HR for Finance (FHR) Interface from
ECC6 EHP4 to EHP6
• OTC Team member responsible for Scope definition,
Requirement gathering, Realization and Go-Live phases of
the project following the ASAP methodology.
• Worked with OTC Team and SME’s from Business to collect
and document business requirements.
• Provided functional specification to develop an Adobe Form
for the creation of customer master, develop custom fields
(55) for customer master, copy Inco terms from Ship-To
customer master data on Sale Orders, new search help to
only list Ship-To customers linked to the Sold-To customer
specified on Sale Order.
• Designed and configured Text ID’s and text determination for
Customers and Sale Orders.
• Provided functional specification to check uniqueness of
Search Term on customer master data and restrict its length to
10 characters. Customized 4 level customer hierarchy
representing buying groups.
• Provided functional specification enabling users to maintain
multiple Customer Material Information Records for a
combination of Customer & Material via a Power List on
Customer Portal.
• Provided functional specification ALE Customer Material
Information records and Customer Master Data to subscribing
legacy systems from ECC.
• Provided functional specification for a work-set on Customer
Portal providing access to Customer Master Data and listing
related Sale Orders.
• Provided functional specification to maintain and update
custom tables in ECC mapping them back to tables in legacy
systems mastering them.
• Provided functional specification for Inbound (850/ORDERS,
860/ORDCHG) and Outbound (855 & 865/ORDERSP) EDI
Order process to conform to Business requirements and
owned the process thru to Go-Live.
• Prepared solution documents for support hand-off.
• Configured the Enterprise Structure in SD & MM for Australia
and New Zealand
• Configured Customer account groups and set up partner
determination, Product Hierarchy and Credit Management.
• Designed and configured Pricing and its interface to accounts
receivable, Taxes and Account Determination.
• Designed and configured Output for Order confirmation and
Customer Invoices using Smart Forms.
• Configured the process for ‘Direct Sale’ to customer.
• Provided functional specification to copy custom exchange
rate type for hedged exchange rates on Purchase Order.
• Configured Stock Transport Order Process for Intra and Inter
Company transfers with Outbound Delivery and Intercompany
Billing.
• Set-up Purchase Order release procedure.
• Master data upload at cut-over.
Client: Dimension Data
Industry Sector: Financial Services and Tele Communications
• Support internal SAP Team
Client: Lundbeck
Industry Sector: Pharmaceutical
• Support internal SAP Team
Client: Queensland Rail (Invoice Scoping Project) - Pre Sales
Industry Sector: Public Sector
• Identify a high level business requirement leading to the
development of a viable Sales and Distribution based solution
for Invoicing
• Engaged with SME’s from Business to gather and document
requirements
• Configure a prototype of the proposed solution
• Conduct design workshops for the Business demonstrating
compliance of requirements in SAP
• Interacting with Business to understand their requirements
and resolve issues.
• Interacting with cross-functional consultants to resolve issues
affecting integration of SD with MM/FI-CO/PP
• Core Model (SD/LE (IS Oil & Gas)/Transportation/Shipment
Cost/Invoicing improvement
• Managing escalations and customizing Advanced Issues,
Integration, OSS Notes
• Support the implementation of Roll-out for Rio Tinto
Aluminium, Rio Tinto Iron Ore, Rio Tinto Alcan and Rio Tinto
Coal
• Excellent hands on experience with interface to legacy
logistics systems using PI:
Trident (In/Out): To lodge an export declaration and obtain an
export declaration.
HOS (Hamrsely Operations Scheduling) Port (In/Out): This
interface is used to for the purpose of planning and scheduling
port operations.
CPR (Confirmed Production Reporting): This interface is used
to update shipment tonnages in SAP after goods are loaded
on a ship.
PPA (Port Process Analysis): This interface is used to invoice
customers for miscellaneous port charges. Invoice is first
created in PPA, its details are sent to SAP for an invoice to be
created in A/R and the resulting SAP invoice number is sent
back to PPA matching up the original PPA number with SAP
invoice number.
• Excellent hands on experience with interface to legacy Billing
system UMS
• Excellent hands on experience with interface to legacy system
Mine Market.
• SD Team member responsible for Scope definition,
Requirement gathering, Realization and Go-Live phases of
the project following the ASAP methodology.
• Worked with SD Team, Cross Functional Consultants and
Business SME’s to collect and document business
requirements specific to Customer Hierarchy, Rebate
Agreement Types & Availability Check.
• Conducted workshops to demonstrate to SME’s from the
Business of the Process in SAP addressing requirements and
take away their comments to fine tune the Business Process.
• Customized Customer Hierarchy (10 Levels) to represent
Buying Groups, Product Hierarchy (9 Levels) and Rebate
Agreements.
• Customized Availability Check and Transfer of requirements
to PP covering MTS and MTO Sale scenarios
• Customized Listing and Exclusion procedures, Dynamic
Product Proposal and Material Determination.
• Provided Functional specification for a Rebate detailed Report
displaying Rebate Accruals and print Rebate Mailing Labels
using Smart Forms.
• Engaged with SME’s for the purpose of carrying out business
process re-engineering for Canadian specific requirements.
• Design and Implementation of interfaces to third party logistic
systems.
• Set up Intra/Inter Company Stock Transport Orders.
• Set-up Third-party Order process for delivery to customers
direct by Vendors.
• Shipment Cost & Route Determination.
• Provide third level support with advanced issues.
• Set-up batch jobs for Delivery, Shipment and Customer
Invoices.
• Job-aides to set-up Plants, maintain Activity profiles for
Transportation & Shipments.
• Team Lead - OTC led the transitioning of Production Support
from IBM US to Deloitte.
• On-boarding of OTC team members and conducting
knowledge transfer sessions.
• Organizing the team to provide 24X7 support to Rohm and
Haas locations across all time zones.
• Mange escalations, issues and risks, conduct regular team
meetings focusing on targets and achievements including
reporting on delivery standards and adherence to SLA.
• Perform Gap analysis prior to Roll-out for Singapore, Australia
and Japan.
• Conducted workshops and training in overall business
process flow to all end-users as part of production support
post roll-outs. Work with users to resolve issues and make
required configuration changes.
• Handling system enhancements and break fixes, manage
(OTC) Transports across the client landscape.
• Lead testing and QA processes for certifying new SD /MM
functionality in upgraded R/3 environments.
• Handling all aspects of SD with emphasis on Order
management, Logistics Execution and Billing with an
emphasis on maintaining Transportation related issues such
as new Route configuration and route determination, shipment
cost calculation, shipment output and activity profiles.
• Managing all (OTC relevant) batch jobs for Delivery, Shipment
and Invoice creation in excess of 1800 scheduled for all plants
round the clock.
• Handling high priority issues as such as those directly
affecting the running of everyday business activities.
• OTC Team member responsible for Scope definition,
Requirements gathering, Realization and Go-Live phases
following the ASAP methodology.
• Engaged SME’s in QADB sessions to define the scope in SD
for the purpose of preparing Business Blue Print.
• Configure Enterprise Structure in SD.
• Configure Customer Account Groups and Partner
determination procedures.
• Order management covering business processes for Quotes,
Contracts, Direct Sales, Third Party Sales, Rush Orders,
Scheduling Agreements, Consignment Sales, Credit/Debit
Memo Requests and Availability Check for MTS and MTO
scenarios.
• Set-up Intra/inter Company Stock Transport Order with
Outbound Delivery and Intercompany Billing.
• Designed and configured Pricing including pricing for inter-
company billing and its interface with Account receivables,
Taxes and Account Determination.
• Defined Tax Codes for State and Central Govt. tax
determination.
• Designed and configured Outputs for Quotes, Contracts,
Order confirmation, Bill-of Lading and Customer Invoices
using Smart Forms.
• Scheduled batch jobs for outbound delivery and invoicing.
• Prepared job aides and conducted work-shops for end-user
training.
• Master Data upload using LSMW.
• SD Team member responsible for Scope definition,
Requirements gathering, Realization and Go-Live phases
following the ASAP methodology.
• Engaged SME’s in QADB sessions to define the scope in SD
for the purpose of preparing Business Blue Print.
• Engaged Business SME’s to get their reporting requirements
critical for Go-Live.
• Configured Enterprise Structure in SD streamlining Client’s
Selling Organization, Customer Account Groups and Partner
determination procedures.
• Customized Customer Account Groups, Sales Views on
Material Master of Finished Product, Listing and Exclusion
with Product Proposal, Scheduling Agreements and Quantity
Contracts.
• Order Management covering business processes for Quotes,
Contracts, Direct Orders, Assisted Orders, Consignment
Orders, Rush Orders, Sample Orders, Credit / Debit Memo
Requests and Returns, Availability check and requirement
transfer to Production.
• Set-up Retro-Billing to cater for post-dated price agreements,
Intra/Inter Company Stock Transfers with Outbound Delivery
and Intercompany Billing.
• Designed and configured pricing including pricing for Inter-
Company Billing and its interface with Account Receivables,
Taxes and Account Determination, Rebate Agreements and
Tax Codes, Outputs ( using Smart Forms) for Quotes,
Contracts, Order confirmation, Bill-of Lading and Customer
Invoices, Text Id’s and Text Determination for Customer,
Orders, Delivery and Invoices.
• SAP Training: SAP Certifications in SD, LE-WM, MM & CRM • Bachelor of Science (Engineering) • Microsoft Certified Professional-Visual Basic 5 • Oracle Certified-PL/SQL • First Class Managers Certificate of Competency