Travel Consultant
Alshamel Travel
Total des années d'expérience :15 years, 6 Mois
working for us army, arranging domestic and international travel for clients, including air, hotel and ground transportation.
handling walking army soldiers, emails, phone calls and DTS defense travel system.
handling DFS flights diplomat freight services.
Domestic and International Ticketing, Reissue, Hotel car booking,
invoicing.
\[1\] Currently working with Inter Globe Technologies as Galileo Expert for Travel Port Galileo service centre
Since Nov 2010.
# Since Jan 2012 I am working as SME (Subject Matter Expert) wherein my responsibility is to provide all kind of assistance to our team members on the floor.
Work Profile as SME:
* To provide floor support whenever required.
* Handling Escalated cases in order to meet our client satisfaction on daily basis.
Work Profile as Galileo Expert: Galileo help desk
* E-ticketing Issuance, E-Ticket Reissuance, Partial Reissuance, Revalidation, Refunds
* Manual Fare build, Fare quote, Fare display, Best buy, Focal point Shopping
* PNR Divide, Queues, Printing Options, Printer Linkage
* BSP Electronic Ticketing Table, Ticketing Quota System,
* Issuing Documents, Ticketing Interline Agreements,
* Focal point Relay, Doco, Doca, Docs,
* Booking Car & Hotels.
\[2\] Two Year Work Experience with Spice BPO Services Ltd. (AIR INDIA PROCESS) as Team member for the period of Oct 2007 to Sep 2009.
Work Profile as Team Member: Air India Process
* Ticketing and Reservation.
* Ticket Reservation, PNR Generation.
* Flight Arrivals Departures Information, Manual ticket and E-ticket modification.
* Information of Fares and Seat Availability.