Anupam Paul

Manager – Data Analytics at SHOPEE MOBILE MALAYSIA SDN. BHD

• Malaysia - Kuala Lumpur
• My current job since December 2021

Managed concurrent projects for different clients and confirmed the deliverable
within time line and targets met within given budget.
• Increased revenue RM1.5M yearly through improved productivity by 60% and
cost saving by 15% through process management resulted additional earning for
the company.
• Recruit talents at different positions as per project requirement, arrange training,
staff development, motivate individuals exceeding limits to achieve project KPIs.
• Lead in designing process and documentation along with work flow diagram to
prepare SOPs to achieve consistent quality and certification of ISO 9000, ISO
27001 and SCP.
• Continuously reviewing project performance vs target analysis to identify the gap
for operational and business improvement.
• Maintain close relationship, open communication and presenting gap analysis
and proposed solutions to clients resulted additional business for my company.
• Others: Budget and CNP analysis; Negotiation; validate the payroll and client
billing, follow-up and confirm the collections.

Assistant Manager at SCICOM MSC BHD, Menara TA

• Malaysia
• July 2010 to February 2013

Manage and lead the MIS team consists of data and business analysts.
• Analyze clients’ business requirements through performance analysis, scope
analysis, risk analysis, interviewing Subject Matter Experts (SME).
• Develop workflow diagram using VISIO and documented process flow for
software development team to work with.
• Created Machine learning interactive tool to analyze and rank individual
performance resulted mote accurate and faster PRA management.
• Presented business Intelligence through behavioral analysis which resulted up to
62% growth in Customer Satisfaction Score and reduce complaints for clients.
• Elevated the team performance through better process management and
automation of work resulted saving 30% time and handling additional projects with
same resources.
• Assist Business Development team in Requirement and scope analysis, resource
planning and prepare cost effective proposal for potential corporate clients.
• Developed forecast model and tool to forecast transaction volume at up to 99%
accuracy at daily level.

Analyst at SCICOM MSC BHD, Menara TA

• Malaysia
• July 2006 to June 2010