Sr. Executive customer service
Atlas De Cargo P.Ltd
Total years of experience :5 years, 10 Months
* Pro actively check for any potential or actual shipment failures both import & export &. Contact the customer to advise and agree a resolution.
* Provide customers with suitable solutions relating to problem shipments or complaints that satisfy their needs.
* Ensure smooth internal & external communication that flows set processes and channels, in order to provide timely and accurate information to customer.
* Identify & act on potential selling opportunities to retain revenue, whilst providing suitable solutions to customers requirements.
timely records accurate &a complete information in the systems to enable global visibility and consistency of information &I to enable root cause analysis.