Anupama Marie Antony

Customer Agent at Qatar Airways

• Qatar
• January 2014 to October 2019

- Check-in and BoardingGate
- AOCC staff (Airport Operation Control Center)
- Cabin Crew Assistance
- Updating general declaration for cabin crew
- Attending phone calls. (FromCustoms, Immigration and Cargo departments)
- Responsibilityfor specific Flight Handling -
- Briefing the staff on daily basis.
- Coordinating with the staff and allocating staff asper required for the flight Handling.
- Updating Passengers on every enquire.
- Update daily reports of flight.
- Preboarding passengers before flight departure. Rendering best customer service to
passengers.
- Maintaining 100% OTP (on time performance).
- Profiling passengers.
- Welcoming passengers and helping them to clear the emigration and customs
check.
- Missed baggage handling.
- Allocating staff in right areasfor the day.
- Having a briefing before the flight and deep briefing after the flight daily.
- Updating the staff with new information of the Air lines.
Admin and Service Control duties also.