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Anushka NL, Customer Service Advisor

Anushka NL

Customer Service Advisor·Teleperformance (NatWest Campaign)

United Arab Emirates

Master's degree, Travel And Tourism Management

Work experience

Total years of experience: 5 years, 9 months

Customer Service Advisor

February 2025 - July 2025

Teleperformance (NatWest Campaign)

Birmingham, United Kingdom

February 2025 - July 2025

Make use of established guidelines to extend a warm, professional, and courteous
greeting to clients. Assist with account openings, closures, paperwork, and procedural procedures. Guide customers on banking services such as deposits, cards, online banking, and
loan basics.
Company industry:
Call Centers & Customer Care Outsourcing

Brand Ambassador/ Promoter

April 2022 - January 2025

REL Field Marketing

Birmingham, United Kingdom

April 2022 - January 2025

•Drive sales by promoting the requested products of a brand within supermarkets. Give the buyers the opportunity to experience interesting new products from well-known and emerging brands through the samples. Setting up and maintaining a promotion table/booth at various events. Keeping the promotion area tidy and well stocked with products and samples. Demonstrating the features of a product or service to potential customers.
Company industry:
Marketing

Receptionist / Admin Assistant

June 2021 - December 2021

Capital Dance Center

Abu Dhabi, United Arab Emirates

June 2021 - December 2021

Greet guests in person or on call and providing them with a positive first impression.
Answer any questions they had about the company and the courses it provides as
well as recommending courses and bundles offered to the guests.
Answer any phone calls, email or messages.
Direct guests and notify trainers about visitors
Company industry:
Performing Arts

Customer Service Representative

June 2020 - May 2021

Prasad Readymade Garments LLC

Dubai, United Arab Emirates

June 2020 - May 2021

Greet and direct customers to the products showcased in the
store. Provide them information about product features, pricing,
etc. Answer any of the customers questions about specific
products. Ensure racks are fully stocked as well as manage the
checkout when required. Inform customers about discounts and
special offers currently offered by the store.
Enter and update customer information in the database. Take and
process orders into the system
Company industry:
Textile & Apparel Production

Sales Intern

September 2020 - October 2020

I12wrk

Dubai, United Arab Emirates

September 2020 - October 2020

Generate lists of potential customers who want to post jobs on the
i12WRK.com. Provide them information about the app,
subscriptions and pricing, etc. to help develop client relationships.
Continue following up with existing customers. Inform the
customers about the various promotions going on as well as to get
feedback from the customers about the job postings and if it
meets their requirements
Company industry:
Business Process Outsourcing (BPO)

Promoter & Cashier

July 2019 - July 2019

Threads

Dubai, United Arab Emirates

July 2019 - July 2019

To inform as well as show the customers all the different uniforms
available for different grades students. Provide trial uniforms to
the customers to try so that they can check and choose size
suitable for the students. Ensure they are satisfied by the uniforms
provided and to bill the invoices as well as to monitor that they pay
the right amount.
Company industry:
Textile & Apparel Production

Promoter

June 2019 - June 2019

Emami

Dubai, United Arab Emirates

June 2019 - June 2019

To promote the products and create customer awareness of the
products offered. Raise brand awareness among potential
customers by handing out free samples and informing them about
features of the product by answer queries.
Company industry:
FMCG

Telesales Agent

April 2019 - June 2019

IK Uniforms Professionals

Dubai, United Arab Emirates

April 2019 - June 2019

To contact potential or existing customers to inform them new
products. Answer questions about products or the company. Ask
questions to understand customer requirements and queries.
Enter and update customer information in the database. Take and
process orders into the system
Company industry:
Textile & Apparel Production

Promoter

February 2019 - March 2019

Arabian Adventures

Dubai, United Arab Emirates

February 2019 - March 2019

To inform the customers about the various promotions going on.
Fill in the customer’s details in the given forms in order to put
them in the lucky draw. To make potential customers aware of the
brand and its product line.
Company industry:
Sports & Outdoor Activities

Promoter

July 2018 - August 2018

Almarai

Dubai, United Arab Emirates

July 2018 - August 2018

To inform customers about the various products. Inform
customers about the back-to-school promotions. To increase the
sales by attracting the customers towards Almarai
Company industry:
FMCG

Sales Intern

May 2018 - June 2018

Kids DXB

Dubai, United Arab Emirates

May 2018 - June 2018

To make cold call to parents whose kids were currently enrolled in
after-school sports programs, as well as parents whose kids had
previously attended summer sports camp or were referred by
current school program members and to persuade the parents to
enroll their kids in the summer sports camp as well as to arrange
for the timely transportation of their kids to the camp.
Company industry:
Sports & Outdoor Activities

Education

University of Derby

July 2023

July 2023

Master's degree, Travel And Tourism Management

United Kingdom

Manipal Academy of Higher Education

October 2020

October 2020

Bachelor's degree, Business Administration

United Arab Emirates

Skills

Promotions

Expert

Marketing

Expert

Retail Banking

Expert

Telecommunications

Expert

Microsoft CRM

Expert

BUSINESS ADMINISTRATION

Intermediate

BUSINESS COMMUNICATION

Intermediate

BUSINESS OPERATIONS

Intermediate

COLLABORATION

Intermediate

CUSTOMER RELATIONSHIP MARKETING

Intermediate

MANAGEMENT

Intermediate

MARKETING

Intermediate

Languages

English

Expert

Hindi

Intermediate