Planner & IT Officer
Dubai Contracting Company LLC
Total years of experience :16 years, 8 Months
installing, supporting and maintaining new server hardware and software infrastructure.
• managing email, anti-spam and virus protection.
• setting up user accounts, permissions and passwords.
• monitoring network usage.
• ensuring the most cost-effective and efficient use of servers.
• suggesting and providing IT solutions to business and management problems.
• ensuring that all IT equipment complies with industry standards.
• analysing and resolving faults, ranging from a major system crash to a forgotten password.
• undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet.
• providing training and technical support for users with varying levels of IT knowledge and competence.
• supervising other staff, such as help-desk technicians.
• working closely with other departments/organisations and collaborating with other IT staff.
• planning and implementing future IT developments and undertaking project work.
• managing the website and keeping internal networks running.
• monitoring the use of the web by employees.
• monitoring and maintaining computer systems and networks.
• troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• replacing parts as required.
• providing support, including procedural documentation and relevant reports.
• following diagrams and written instructions to repair a fault or set up a system.
• supporting the roll-out of new applications.
• responding within agreed time limits to call-outs.
• working continuously on a task until completion (or referral to third parties, if appropriate).
• prioritising and managing many open cases at one time.
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
• testing and evaluating new technology.
• Train users and promote security awareness to ensure system security and to improve server and network efficiency.
• Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
• Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
• Monitor current reports of computer viruses to determine when to update virus protection systems.
• Modify computer security files to incorporate new software, correct errors, or change individual access status.
• Coordinate implementation of computer system plan with establishment personnel and outside vendors.
• Following the latest news of Computer & Network Security.
• Analyzing most of viruses, worms and malware in virtual labs.
• Making removal and repair tools for malwares and viruses.
• Helping people with there computer and network problems.
• installing, supporting and maintaining new server hardware and software infrastructure.
• managing email, anti-spam and virus protection.
• setting up user accounts, permissions and passwords.
• monitoring network usage.
• ensuring the most cost-effective and efficient use of servers.
• suggesting and providing IT solutions to business and management problems.
• ensuring that all IT equipment complies with industry standards.
• analysing and resolving faults, ranging from a major system crash to a forgotten password.
• undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet.
• providing training and technical support for users with varying levels of IT knowledge and competence.
• supervising other staff, such as help-desk technicians.
• working closely with other departments/organisations and collaborating with other IT staff.
• planning and implementing future IT developments and undertaking project work.
• managing the website and keeping internal networks running.
• monitoring the use of the web by employees.
• monitoring and maintaining computer systems and networks.
• troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• replacing parts as required.
• providing support, including procedural documentation and relevant reports.
• following diagrams and written instructions to repair a fault or set up a system.
• supporting the roll-out of new applications.
• responding within agreed time limits to call-outs.
• working continuously on a task until completion (or referral to third parties, if appropriate).
• prioritising and managing many open cases at one time.
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
• testing and evaluating new technology.
• installing and configuring computer hardware operating systems and SMART Board applications.
• troubleshooting system and solving hardware/software faults.
• replacing parts as required.
• providing support, including procedural documentation and relevant reports.
• supporting the roll-out of new applications.
• responding within agreed time limits to call-outs.
• working continuously on a task until completion (or referral to third parties, if appropriate).
• installing and configuring computer hardware operating systems and applications.
• monitoring and maintaining computer systems and networks.
• troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• replacing parts as required.
• providing support, including procedural documentation and relevant reports.
• following diagrams and written instructions to repair a fault or set up a system.
• supporting the roll-out of new applications.
• responding within agreed time limits to call-outs.
• working continuously on a task until completion (or referral to third parties, if appropriate).
• prioritising and managing many open cases at one time.
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
• testing and evaluating new technology.