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أنور فرحات, Sales Operations Coordinator

أنور فرحات

Sales Operations Coordinator·Gulf Medical Co, Ltd.

المملكة العربية السعودية

ماجستير, Master of Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 6 أشهر

Sales Operations Coordinator

فبراير 2020 - حتى الآن

Gulf Medical Co, Ltd.

الرياض، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

فبراير 2020 - حتى الآن

1- Receiving the purchase orders from the customers directly or through the responsible teams.
2- Record the purchase orders in the main record of all the purchase orders for the whole company.
3- Maintain the above-mentioned record as the sole keeper and send the weekly relevant reports as required by my superiors or other sales teams.
4- Revise the terms & conditions of every Purchase order as per the policy and the internal regulations.
5- Process the Purchase orders to the SAP system for the operations department to prepare the materials for delivery.
6- Maintain the papers and the electronic archiving as well for all the purchase orders once they processed into sales orders by me.
7- Maintain the file keeping for the relevant invoices once issued and received and by the customer(s).
8- Receiving all the customers’ requests and complaints and direct them to the responsible team(s) and follow up until the problem is solved in order to get back to the customer with the solution(s).
9- Report to the Area Manager directly.
مجال الشركة:
العيادات الطبية
الدور الوظيفي:
المبيعات

Sales Coordinator

فبراير 2021 - فبراير 2023

Medical Elements Contracting Company

الرياض، المملكة العربية السعودية

فبراير 2021 - فبراير 2023

Responsibilities & Skills:
Handling the administration of the sales cycle and customer relations as following:
A- Receiving the RFQ, directly or through IPORTALS, from customers and respond with the
quotation(s), tenders or standard purchase requests, after consulting with the sales manager.
B- Submitting the biddings for tenders after compiling them as per the announced
specifications and prepare all the required documents i.e. letters of bank guarantee and
cover letter. (Governmental customers)
C- Follow up for issuance of awarding, contracts and related Purchase Orders.
D- Administration of NUPCO Marketplace account.
E- Receiving the purchase orders from customers (governmental or private / credit or cash)
and have them recorded for business purposes
F- Purchase Orders processing through SAP system after revising the terms & conditions
G- Order Placing with suppliers (domestic & overseas) and follow for shipments details
H- Managing the material control with the warehouse through the SAP system or physical as
well as the periodic inventory process
I- Handling the delivery arrangements and requirements i.e. paper work, communications and
logistic support.
J- Issuing the invoices for the related Purchase orders and follow up for realization of invoices
by customers.
K- Follow up for the payment of the realized invoices whether by direct payment or through
claims as per the terms of each customer
L- Preparing and submitting statistical sales reports to the Management on request or periodic
مجال الشركة:
1352
الدور الوظيفي:
المبيعات

Material Control Specialist

أغسطس 2017 - فبراير 2020

Gulf Medical Co, LTD

الرياض، المملكة العربية السعودية

أغسطس 2017 - فبراير 2020

1- Receiving the sales orders from the responsible teams for processing the delivery, either from the stock which I check physically and on SAP system for all the materials or by ordering the materials from the supplier (s).
2- Creating Stock Transfer Orders to manage the transfer of stock materials from the central warehouse and Sub-warehouses.
3- Coordinate the order placing with the suppliers.
4- Coordinate for invoicing once the materials received through the Internal Transfer Orders issued for the Stock Transfer Orders.
5- Issuing the invoices for the purchase orders after coordination with the sales teams.
6- Translate the invoices and any other related documents to Arabic; as an experienced translator, as requested by the customer.
7- Deliver the invoices to the warehouse and coordinate with the Logistic team for delivery.
8- Keeping Logs, Files and archives (hard and soft copies) for all the aforementioned as per the file controlling protocols.
9- Reporting to the Operations Manager.
مجال الشركة:
الأجهزة الطبية والصحية
الدور الوظيفي:
النقل والخدمات اللوجستية

Account Receivable Specialist

فبراير 2016 - أغسطس 2017

Gulf Medical Co, LTD

الرياض، المملكة العربية السعودية

فبراير 2016 - أغسطس 2017

1- Receiving the purchase orders from the company representatives to the customers and have them recorded in one master record.
2- Processing the purchase orders to the material management department to provide the requested company stock or request them from the supplier.
3- Follow up with the with the material management department to have the items available before the delivery dead line to avoid any penalties upon delayed deliveries.
4- Follow up with the material management department to have the items invoiced and delivered and the invoices are received officially by the customer whether by receiving reports or live stamps.
5- Collecting the invoices that are accepted by the customer from material management department and have them recorded in SAP system as Realized.
6- Prepare the financial claim to be submitted to the customer in the same order of documents as per the every customer's relevant criteria.
7- Handover the claims to the collection team members.
8- Follow up with the collection team until the claimed amounts are paid by the customer through wire transfer or direct cashing.
9- Reporting to higher management
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
الإدارة

Customer Relations Representative

يونيو 2014 - فبراير 2016

Gulf Medical Co, LTD

الرياض، المملكة العربية السعودية

يونيو 2014 - فبراير 2016

as a Sales Coordinator and Customer Relations Representative i was responsible for the following:

A- External Coordination (Customer Relation Management)
1- Serving as the main point of contact with customers by receiving all types of customer inquiries- (request for quotation- purchase orders- inquiries about the items delivery status- inquiries about the company's product portfolio- customer complaints...etc) via email, fax or telephone or by direct contact through the regular customer visits.
2- Communicate promptly with the responsible employee as per the type of the customer's need which will be one of the above mentioned.
3- Follow up and expedite with the responsible employee until I get the mission accomplished in a very short notice.
4- Feedback the customer ASAP so that the customer would feel how important he/she is to us which will reflect the satisfaction and content of the customer with the level of service provided which eventually shall keep him/her our customer not of somebody else. (IT TAKES MONTHS TO FIND A CUSTOMER, SECONDS TO LOSE ONE)
5- Receiving purchase orders from customers and process them on SAP system.
6- Follow-up and monitor the whole sales cycle of the purchase order until delivery, realization of invoices, claiming and cashing.

B- Internal Coordination (Administration):
1- Handling the internal communication between the different departments.
2- Defining the responsible department and employee who shall handle the task (customers’ requests).
3- Define the way of responding to the customers’ requests depending on my administrative and legal experience and also the relationship with the customer
مجال الشركة:
الأجهزة الطبية والصحية
الدور الوظيفي:
المبيعات

Executive Secretary

أكتوبر 2012 - يونيو 2014

AlBakri & Sons Holding Co.

جدة، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

أكتوبر 2012 - يونيو 2014

1- Communication management in terms of public relations with VIPs.
2- Translation and preparation of documents i.e. contracts, correspondences and memos.
3- Filing management.
4- Coordination and monitoring the implementation of the Manager's orders to other departments.
5- Domestic and International travelling arrangements.
6- Managing the meeting calendar
مجال الشركة:
خدمات النقل البحري
الدور الوظيفي:
سكرتارية

Deputy Project Manager

أكتوبر 2011 - سبتمبر 2012

Saudi Bin Ladin Group

المدينه المنوره، المملكة العربية السعودية

أكتوبر 2011 - سبتمبر 2012

I was carefully selected for this position by the HR administration and it was a promotion for me. The project was operation and maintenance of National Guards Hospital in Madinah and was subcontracted to the Malaysian Co. AMPM.
In this position i assist the Malaysian project manager in the administration activities as an experienced employee as I have been in the company for the last three years in the head office and my activities are covering almost everything in the project as follows:
1- Staff housing
2- Time keeper
3- File keeping
4- Salaries dispensing
5- Store keeping
6- Handling all administrative activities with Madinah Area Office
7- Providing the site in terms of water, fuel and other materials …etc.
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
الإدارة

Translator And Secretary

يوليو 2008 - أكتوبر 2011

Saudi Bin Ladin Group

جدة، المملكة العربية السعودية

يوليو 2008 - أكتوبر 2011

1- Translation of conversations and correspondences (internal-external-memos).
1- Administration of activities as a Health Care Officer and Secretary for the Section Head.
2- Accounting skills as medical expenses accountant (credit- cash)
3- Administration of medical reimbursement claims with the insurance companies
4- Administration of vehicles accidents’ claims with the insurance companies
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
البحث والتطوير

Medical Translator and Secretary for Medical Director

سبتمبر 2006 - مارس 2008

House of Medical and Scientific Instruments Company

العلا، المملكة العربية السعودية

سبتمبر 2006 - مارس 2008

1- Translation of medical reports (case reports, ER, referrals) and cancer cases reports to be submitted to the Royal Diwan for abroad treatment purposes.
2- Translation services between the Non-Arabic physicians and the patients (orally and written).
3- The translation and preparation of all the internal and external correspondences addressed to and from the hospital as the secretary of medical director.
4- Effective communication skills with the colleagues, patients and patients relative (Saudis - Non Saudis)
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
الإدارة

التعليم

American International Theism University

سبتمبر 2020

سبتمبر 2020

ماجستير، Master of Business Administration

الولايات المتحدة

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

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عرض المرفق

Cairo University

مايو 2006

مايو 2006

دبلوم عالي، Translation And Interpretation

مصر

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

Menoufia University

مايو 2002

مايو 2002

بكالوريوس، english language and literature

مصر

المعدل التراكمي (نسبة مئوية): 65%

المعدل التراكمي (نسبة مئوية): 65%

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