Assistant Store Manager
Astra Food Company – KSA
Total years of experience :14 years, 3 Months
Responsible for managing a retail staff within a business.
Coordinates the shipping of goods, sets up displays, and assists customers and staff during business hours.
Primary responsibilities
Manage retail staff, including cashiers and people working on the floor. •Meet financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. •Formulate pricing policies. •Determine daily coupons. •Ensure pricing is correct. •Work on store displays. •Attend trade shows to identify new products and services. •Coach, counsel, recruit, train, and discipline employees. •Evaluate on-the-job performance. •Identify current and future trends that appeal to consumers. •Ensure merchandise is clean and ready to be displayed. •Approve contracts with vendors. •Maintain inventory and ensure items are in stock. •Keep up with fluctuating supply and demand. •Analyse operating and financial statements for profitability ratios. •Ensure promotions are accurate and merchandised to the company’s standards. •Utilize information technology to record sales figures, for data analysis and forward planning. •Ensure standards for quality, customer service and health and safety are met. •Monitor local competitors. •Ensure hours of operation are in compliance with local laws. •Maintain store's cleanliness and health and safety measures. •Organize and distribute staff schedules. •Preside over staff meetings. •Help retail sales staff achieve sales targets. •Manage different departments within the store. •Handle customer questions, complaints, and issues.
Responsible for all cash transactions within the store.
Ensure timely and accurate processing of all related transactions as per internal guidelines and provide a best-in-class customer service to maintain highest level of customer satisfaction.
Role Details - Key Responsibilities and Accountabilities:
•Ensure the security procedures (assets and employees) are respected and implemented. •Ensure that all cash transactions are accurate and timely in the system. •Guarantee the quality of services offered to store customers, listen to them & react immediately to their suggestions •Ensure timely and accurate transition of cash from the store to the bank and manage the required data entry process. •Implement control systems to avoid fraud possibilities and report immediately any incident or suspicion or misconduct to the concerned. •Train Cashiers and Trolley Boys regarding expected Customer Service standards. •Report to Store Management customer’s suggestions and complaints. •cancellations, returns and price changes. •Ensure the implementation of a monthly inventory of trolleys and baskets. •Ensure the smooth passage of customers in cash registers and the quality of service offered. •Ensure the implementation of customer welcoming approach process.
Responsible for all cash transactions within the store.
Ensure timely and accurate processing of all related transactions as per internal guidelines and provide a best-in-class customer service to maintain highest level of customer satisfaction.
Role Details - Key Responsibilities and Accountabilities:
•Ensure the security procedures (assets and employees) are respected and implemented. •Ensure that all cash transactions are accurate and timely in the system. •Guarantee the quality of services offered to store customers, listen to them & react immediately to their suggestions •Ensure timely and accurate transition of cash from the store to the bank and manage the required data entry process. •Implement control systems to avoid fraud possibilities and report immediately any incident or suspicion or misconduct to the concerned. •Train Cashiers and Trolley Boys regarding expected Customer Service standards. •Report to Store Management customer’s suggestions and complaints. •cancellations, returns and price changes. •Ensure the implementation of a monthly inventory of trolleys and baskets. •Ensure the smooth passage of customers in cash registers and the quality of service offered. •Ensure the implementation of customer welcoming approach process.
Responsible for all cash transactions within the store.
Ensure timely and accurate processing of all related transactions as per internal guidelines and provide a best-in-class customer service to maintain highest level of customer satisfaction.
Role Details - Key Responsibilities and Accountabilities:
•Guarantee the quality of services offered to store customers, listen to them & react immediately to their suggestions. • Ensure compliance to Central Cashier Office policies and procedures. • Implement control systems to avoid fraud possibilities and report immediately any incident or suspicion or misconduct to the concerned. • Train Cashiers and Trolley Boys regarding expected Customer Service standards. •cancellations, returns, •Ensure the implementation of a monthly inventory of trolleys and baskets. •Coordinate the staff's break time •Clarification of the commitment of the employees in uniform and permanence and follow up the statements always and communicate with the attendees
Role Details - Key Responsibilities and Accountabilities:
Handle cash, credit transactions with customers •Scan goods and collect payments •Ensure pricing is correct •Redeem coupons •Count money in cash drawers at the beginning and end of shifts to ensure that amounts •Resolve customer complaints, guide them and provide relevant information •Greet customers when entering or leaving establishment •Maintain clean and tidy checkout areas •Answer customers' questions and get a manager if answer doesn't solve the issue •Pleasantly deal with customers to ensure satisfaction