secratary
New Horizons Computer Learning Center
Total des années d'expérience :4 years, 6 Mois
• Responsibilities included receiving and distributing messages from telephone/email as appropriate, taking clear messages and passing these promptly to the appropriate member of the team using judgment of urgency
• Provided reception duties on behalf of the team, which involved providing face-to- face contact for visitors in a responsive and courteous manner.
• Responded to queries promptly and in a friendly manner.
Participated in business and team meetings regarding service planning and to assist in the implementation and continual review of work systems.
• Provided efficient data entry into the local team information systems as required.
• Assisted with organizing of repairs and maintenance of office equipment.
• job processing, answering phone calls to solve client’s queries and problems.
• Compiling, classification and preparing final entry report.
• Providing advice to clients on recent information affecting their business.
• Some sort of administrative work and support to the entire operation.
• Maintained records of client product files and auditing.
• Authorized operational requirements for ensuring proficient Customs.
• Clearances for the client
• Developed the interface between the business unit and the customer.
• Arranged customs clearance and delivery.
• Attended and solved client queries, including tariff classifications and concessions.
• I worked in a cafeteria that belongs to Abu Nawas hotel in Tunisia, I was in charge of the following duties:
• Paper work (daily, weekly and monthly report, banking report, petty cash report, staff schedule…)
• Supervise the staff, train them and guide them to meet the high level of customer service and to achieve the store target.
• Handling the customer’s problems (reservation, delivery, damage items…)
• Daily monitoring of the stock through the computer to make up for any shortage and meeting customer’s needs.
• Coordinating with other branches to get the items needed in the warehouse.
• Cashier during promotion period
• Cash opening and closing procedures.
• Call the VIP customers every promotion and launching (telemarketing)
• Sending and receiving emails to/from the head office regarding sales figure and stock replenishment.
• Coordinating with logistic department to get proper stock replenishment.
i have been a student in the institute shown above and i studied three years specialized in English, French and Arabic, but i didn't finished my education for personal reasons.i am well based in those languages and as an option language i studied it also is Italian.