Director
Southern Travels Limited
Total des années d'expérience :12 years, 1 Mois
Supervising 24 branches nationwide including staff performance, target’s & KPI’s management, cost and operational
excellence & Customer Experience / Services.
Personally, taking care of customer experience, complaint management & conflict resolution.
Liaising with all Govt. organizations where required for smooth business operations.
Supervising all legal cases and leading corporate lawyers to ensure organization interest is ensured, negotiating where
required for best decisions.
Heading Hajj and Umrah operations Pakistan.
Selection of and liaison with hotels and buildings in KSA.
Visit to KSA for the hotels and buildings supervision.
Hiring of hotels and buildings in KSA.
Complete operation in KSA.
Relative administrative handling.
Looking after expansion projects.
Events and Seminar arrangements.
Liaison with budgeting and expenditure control of project.
Liaison with service providers and dealers in KSA.
Working closely with
Responsible of eight-member sales and recovery team. Hiring, training and professional development of the staff,
maintaining an even well-balanced flow of registered of potential accounts, and an even rate of collection of out standings
within Islamabad and Peshawar.
Team responsibilities include attending and entertaining the customers.
Designed a sound strategy to collect all the outstanding payments from the market smoothly.
Targeting and Following up the new market and territories.
Assigning tasks to the team and checking results.
Responsible of five-member sales team. Hiring, training and professional development of the staff, maintaining an even
well-balanced flow of registered of potential accounts within Islamabad, Peshawar and Lahore.
Corporate governance framework & audit
Team responsibilities include targeting potential clients and developing a constant reputation. To grab maximum
cardholders as individual and institutions. My major clients were Lever Brothers, Procter & Gamble, Muller & Phipps,
United Nations, BHP Petroleum, Sui Northern Gas, and many more.
Forecasting & monitoring the Market Share & Developing strategies to maintain rather enhance the market share
constantly.
Designed and developed a special system to enhance the recovery system.
The given sales and recovery target were always achieved as desired.
Anwar Zaib CV. pg. 3
Front Desk, Reception and
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