customer support
barwa bank
Total years of experience :12 years, 8 Months
Greet clients over the phone and inquire int their
purpose of calling
•Handled client calls and answered questions on
account balances and updates on amount being
debited or credited .
•Helped customer in understanding the ease of online
transactions and other banking service .
•Reviewed all ATM balances and assured that each
machine maintains sufficient amount to cater to
people's need in an area .
•Checked transactions like withdrawals, deposits,
money transfer and maintained a spreadsheet for
ensuring accuracy of data and balance .
•Create and handling various tickets of clients issues,
Ticket resolution as per priority.
•Review transaction information and chargeback's
filed with various card brands, processors .
•Process credit card inquiries, retrieval requests,
chargeback's, disputes via ticketing system and
payment portals.
•Manage large amounts of inbound and outbound
calls in a timely manner.
•follow up CRM ticket and assign it to the considerate
department to solve the issue more quickly and make
the customer more satisfy .
•Monitor team KPI's and report
•Configuring & managing all type of IT Equipment’s.
• Troubleshooting of personal computers. On line
Support to users concerning their computer problems
• Configuring and troubleshooting desktops, laptops,
servers, Router, switches, access point, firewalls.
• Computer assembling and maintenance. •
Configuring, Managing and Maintaining Networking
Equipment’s.
•Installing configuring administrating software
applications.
•Configuring and troubleshooting Microsoft Outlook
and Outlook express.
•IP addressing and sub-netting, Routing concepts
•Preparing monthly work status report and updating
technology specific documents
•Help negotiate hardware, software, and circuit
contracts for venders.
•Securing network resources with shared folder
permissions, Implementing file security system.
•Active directory management, NTFS security, disk
quota management
• Technical support of Operating System (Windows
2003/2008/XP/WIN-7/WIN 8/ WIN 10)
•Managing and Maintaining the Servers, PC’s, Routers
and Switches.
•Configuring, Managing and Maintaining Networking
Equipment.
•Installing, configuring and administering network
technologies
•Installed and configured workstations for IP/IPX
based LAN
•Computer assembling and maintenance.
•Troubleshooting hardware and software problems.
•Installing and configuring the peripherals,
components and drivers
computer science