Call Center Agent
Barwa Bank
Total years of experience :12 years, 9 Months
Greet clients over the phone and inquire into their purpose of calling
• Listen carefully to clients and make notes of information both mentally and actually
• Ask questions to determine nature of problem or query
• Provide clients with information asked for
• Verify clients by asking predefined date of birth, name and passcode questions
• Provide clients with information once verification has been established
• Assist clients through online and phone banking problems
• Instruct clients about security concerns regarding their accounts and online transactions
• Provide clients with information on account status and check / instrument clearance
Providing advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Making sure that all telephone calls are answered promptly. Dealing with a customers queries, requests, orders or complaints. Following up customers by calling them back. Research required information for callers using available resources. Essentially receiving up to 50 incoming calls from customers daily. Involved in processing orders, forms and applications. Accurately recording details of calls and issues on logging software.
Telephone reception services and welcome customers.
deal directly with customers either by telephone, electronically or face to face
set up new customer accounts
Handling complaints and queries
Updating the database with the possible changes and the customers' status.
my responsibility was related to the account manager
Managing the daily customer portfolios.
Giving advices to the customers concerning the bank’s products and services
Repairing issues confronted while the customer navigate .I worked for the count of the internet supplier Bouygue Telecom.
My field includes hardware, peripherals, software and networking, repairs, updates, and more.
Addressing more complex problems through guidance by telephone, problem resolution by remote control access or onsite repair
It's about offering a comprehensive set of technical services, with support customized to the business and product
Select appropriate offers to resolve the customer's issues .
roactively work to maximize the performance of the team and organization- Ability to exceed high performers.
Qualification :i had got my Bachelor's degree in Sciences and technology in 2011,i had experience in call center in Teleperformance in tunisia between 2011-2013,i worked at bank ,field costumers service betwenn 2014 and 2015