Project Specialist
Hamad Medical Corporation
Total years of experience :13 years, 6 Months
▪ Associated as the HR lead for manpower planning, recruitment activities and post-onboarding processes for physicians, nurses, allied health and business support
▪ Working closely with the hospital’s senior leaders in order to develop an HR agenda that closely supports the overall aims of the hospital
▪ Providing advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws.
▪ Functioning as site lead for coordinating all HICT related activities
▪ Acting as the DHP Licensing Focal Point for physicians
▪ Managing and coordinating the complaints committee meetings and assisted the Nesma’ak helpdesk (in-house customer service team) with patient complaints
▪ Functioning as site lead for coordinating contractual services within facility
▪ Associated as the HR lead for manpower planning, recruitment activities and post-onboarding processes for physicians, nurses, allied health and business support
▪ Assisted all the project managers involved in the commissioning activities of the new hospital as needed
▪ Worked closely with the hospital’s senior leaders in order to develop an HR agenda that closely supports the overall aims of the hospital
▪ Created the content and conducted orientation sessions for the new hospital
▪ Functioned as site lead for coordinating all HICT related activities
▪ Acted as the DHP Licensing Focal Point for physicians
▪ Managed and coordinated the complaints committee meetings and assisted the Nesma’ak helpdesk (in-house customer service team) with patient complaints
▪ Provided advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws.
▪ Coordinated and organized the executive committee meetings and acted as note-taker during the meetings
▪ Served as the first point of contact/focal point for Medical Licensing for Physicians (Specialists, Consultants and Senior Consultants)
▪ Advised physicians (existing and new recruits) about primary source verification through dataflow and guided them through the application process
▪ Suggested physicians (existing and new recruits) about medical licensing with the Qatar council for healthcare practitioners(QCHP) and guided them through the application process
▪ Reviewed applications for completeness and adherence to regulatory standards set by the QCHP
▪ Communicated and liaised with the Qatar council for healthcare practitioners regarding escalations of complicated issues
▪ Served as HMC Licensing Focal Point (physicians) for the QCHP and being advised of changes to application processes and regulatory standards
▪ Communicated with dataflow regarding escalation of complicated issues and un-resolved applications
▪ Maintained and managed database/spreadsheet of physicians' licensing and provided regular reports to the medical staff office and departments, highlighting issues and areas of concern
▪ Communicated with departments and provided support for achieving deadlines
▪ Reviewed and revised existing processes and set-up new ones to streamline and standardize them
▪ Liaised with and advised the recruitment team about eligibility for medical licensing of candidates by reviewing candidates’ qualifications, experience and previous registrations
• Identify and involve key stakeholders to gather requirements information. Assess, prioritize and draw logical conclusions from the provided data.
• Determine internal and/or external client and organizational needs, systems and operations requirements, legal and compliance implications.
• Organise and chair site meetings and track the progress and quality of work being performed by design disciplines/trades as delegated by PM (Project Co-ordination)
• Clearly and concisely document requirements using proper grammar and business writing techniques.
• Use a working knowledge of the functionality and interdependencies of systems and technologies, review systems documentation for relevance to business requirements.
• Participate in end-user testing to validate functionality vs. requirements.
• Keep the Project Manager (PM) and stakeholders informed about project status and issues and related impact.
• Resolved various client issues by extensively studying the BRDs (Business Requirement Documents) to identify changes in the Business Rules.
• Intensively assisted the technical team in understanding the Business Rules from a business point of view
• Held regular calls with Onshore to report status of projects (weekly or as required)
• Was responsible for identifying test cases, creating the test plan and testing the PITT (Process Inventory Tracking Tool) on its transition from a non-web-based to a web-based application.
• Responsible for designing and implementing the process flow and documentation in compliance with CMMi procedures for all activities from requirement gathering to delivery. Had to customise the documents to cater to the non-SDLC flow.
• Conducted Internal Reviews and Audits
• Active member of team implementing PCMM. Responsible for Performance Management and Quantitative Performance Management process areas.
• Member of Training Committee. Successfully trained and mentored 3 batches of new employees.
• Was member of Interview Panel for ACS for the recruitment drive conducted in Infopark.
• Prepared and documented User Manuals for a couple of tools both internally developed and procured.
• Assisting in recruitment of staff: this includes developing job descriptions, preparing advertisements, checking application forms, short listing, interviewing and selecting candidates
• Developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management in accordance with Labor Laws and other local governing procedures and guidelines
• Working closely with departments and assisting them to understand and implement policies and procedures
• Promoting equality and diversity as part of the culture of the organization
• Advising on pay and other remuneration issues, including promotion and benefits
• Undertaking salary reviews, often on an annual basis
• Negotiating with staff and their representatives on issues relating to pay and conditions
• Administering payroll and maintaining records relating to staff
• Interpreting and advising on employment legislation
• Listening to grievances and implementing disciplinary procedures
• Developing, with line managers, human resource (HR) planning strategies, which consider immediate and long-term staff requirements in terms of numbers and skill levels
• Analysing training needs in conjunction with departmental managers
• Assisting in planning training requirements and schedules, including inductions for new staff
• Providing first level point of contact for customers
• Assisting and advising customers on purchases and after sales services of various electronic products
• Dealing with general customer enquiries and complaints
• Executing special customer orders
• Conducting market research surveys over telephone
• Handling medical records, booking appointments, data-entry in EMIS (health-care software).
• Mainly handling software development, technical documentation and web content creation /review for HIS
• Co-ordinate all the technical activities of the organization and conduct technical discussions, presentations
• Telemarketing and coordination of the seminars and events
• Part time training faculty for Free Software Foundation
Project undertaken in Strategic Human Resource Management in IT companies. This looks at how the HR policies in IT companies are in line with the business strategy of the organization, with specific focus on the Performance Management systems.