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Apolinar Astano, HR Operations Manager (Learning Systems & Shared Services)

Apolinar Astano

HR Operations Manager (Learning Systems & Shared Services)·HSBC Electronic Data Processing, Inc.

United Arab Emirates

Master's degree, Artificial Intelligence (Professional)

Work experience

Total years of experience: 11 years, 7 months

HR Operations Manager (Learning Systems & Shared Services)

December 2021 - January 2025

HSBC Electronic Data Processing, Inc.

Quezon City, Philippines •Hybrid

December 2021 - January 2025

• Managed learning operations supporting global HR shared services across APAC, EMEA
and the Americas.
• Supervised team responsible for LMS operations, course deployment and compliance
reporting.
• Worked with regional business units to deliver mandatory compliance training programs.
• Reviewed training completion data and employee learning records to support accurate
reporting.
• Led course review cycles to ensure learning content remained up‑to‑date and compliant
with internal policy.
• Introduced process improvements that reduced reporting errors and improved operational
consistency.
Company industry:
Banking

HR Systems Consultant (SuccessFactors / LMS)

April 2020 - December 2021

HSBC Electronic Data Processing, Inc.

Quezon City, Philippines •Hybrid

April 2020 - December 2021

• Coordinated global virtual and classroom training programs supporting corporate
learning initiatives.
• Configured complex curricula and learning structures in SAP SuccessFactors LMS.
• Created automated assignment profiles to deploy training to employees across
multiple business units.
• Maintained learning intranet platforms used by employees to access training
resources.
• Strengthened LMS governance and documentation to support internal compliance
audits.
• Produced training reports that helped stakeholders monitor completion and
engagement.
Company industry:
Banking

HR Operations Specialist (LMS & Employee Support)

August 2017 - April 2020

HSBC Electronic Data Processing, Inc.

Quezon City, Philippines

August 2017 - April 2020

• Maintained HR learning data accuracy in SAP SuccessFactors LMS for global
employees.
• Provided LMS support and troubleshooting for HR teams and end users.
• Delivered user training and created system guides that improved adoption.
• Led LMS system updates that increased adoption by 20%.
• Managed curricula, learning notifications and employee training records.
Company industry:
Banking

HR Operations Administrator (Case Management & LMS)

July 2013 - August 2017

HSBC Electronic Data Processing, Inc.

Quezon City, Philippines

July 2013 - August 2017

• Managed course scheduling, enrollment and training logistics through the LMS.
• Maintained learning items, class rosters and training records.
• Responded to employee training inquiries through shared mailboxes and case
management systems.
• Reduced data entry errors by 25% through improved data handling processes.
• Improved coordination of training sessions resulting in a 20% increase in operational
efficiency.
Company industry:
Banking

Education

South Stafford College

June 2026

June 2026

Master's degree, Artificial Intelligence (Professional)

United Arab Emirates

Skills

Management
Expert
Management
Expert
AUTOMATION
Intermediate
AUTOMATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMPLIANCE TRAINING
Intermediate
COMPLIANCE TRAINING
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING COORDINATION
Intermediate
TRAINING COORDINATION
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
COMPLIANCE TRAINING
Intermediate
COMPLIANCE TRAINING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SAP HUMAN RESOURCE MANAGEMENT SOFTWARE
Intermediate
SAP HUMAN RESOURCE MANAGEMENT SOFTWARE
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CASE MANAGEMENT
Intermediate
CASE MANAGEMENT
Intermediate
COMPUTER LAW
Intermediate
COMPUTER LAW
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DATA QUALITY
Intermediate
DATA QUALITY
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
CASE MANAGEMENT
Intermediate
CASE MANAGEMENT
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
DATA INTEGRITY
Intermediate
DATA INTEGRITY
Intermediate
DEBUGGING
Intermediate
DEBUGGING
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LABOR LAW
Intermediate
LABOR LAW
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Filipino
Native Speaker

Training and Certifications

Certifications
Learning Needs Analysis: Practitioner Program
Certificate Program in Instructional Design (ADDIE Model)
Certificate Program in Learning & Development
Certified Human Resource Manager (CHRM)
Certified Human Resource Professional (CHRP)
UAE Labour Law
Learning Needs Analysis: Practitioner Program
Certificate Program in Instructional Design (ADDIE Model)
Certificate Program in Learning & Development
Certified Human Resource Manager (CHRM)
Certified Human Resource Professional (CHRP)
Certified in UAE Labour Law
Certified Human Resources Manager (CHRM)
Certified Human Resources Professional (CHRP)
UAE Labour Law Certification

Hobbies

  • Tennis, Pickleball, Guitar