Apoorva Hegde CAMS

HSBC Bank Middle East Limited, Dubai, UAE (Mar 2016 - Sep 2020)
Designation: Client Manager, Global Banking - New onboarding and KYC (Contractor)

Achievements:

▪ Awarded the At Our Best award in Nov 2017 and Jul 2019.
▪ Served as the Regional Client Manager (MENA) for multiple high profile and sensitive groups.
▪ Spearheaded various regional Transformation, Digitalization and Process Streamlining projects. Played a crucial role in the development of various systems and tools with activities ranging from business requirement gathering, UAT testing to post-development training.
▪ Developed internal checklists and client questionnaires leading to greater operational efficiency.
▪ Provided support and guidance to Client Managers and acted as an inhouse Subject Matter Expert.
▪ Assisted in various remediation projects related to FATCA, CRS and KYC.

Key Responsibilities:

▪ Managing the entire client onboarding and management process as per bank and country regulations, due diligence checks and processes.
▪ Handling the end to end lifecycle of processes and approvals from new client onboardings, KYC/CDD renewals to account transfers, trigger events, exits and day to day client servicing.
▪ Assisting and guiding global banking clients in fulfilling the bank’s KYC, regulatory and legal requirements. Ensuring a high-standard of document and process compliance, thereby significantly reducing risk and exposure.
▪ Reviewing and approving various documents like account opening documents, KYC and sanctions questionnaires, legal documents, tax & regulatory forms, screening, negative news, risk assessment summary, etc.
▪ Liaising with multiple teams in order to get the client fully onboarded onto the bank’s systems.

JP Morgan Services India Pvt Ltd, Bangalore, India July 2010 - Dec 2012

Achievements:

▪ Extra Miler Award - Mar 2012, Ace Award - Mar 2011 and Jan 2012.
▪ Trained and developed newly joined analysts.
▪ Initiated a revision of SOPs (Standard Operating Procedures) which was approved for use by the India and USA teams.
▪ Successfully led a project to change the UPTs (Unit Processing Time - a productivity threshold) of the process.
▪ Pioneered a project to eliminate unessential time-consuming procedures which led to reduction of 0.5 headcount within the team.
▪ Part of several other projects like automation of daily work allocation, process migration from USA, UAT and system migration, tactical shift distribution, etc.

Key Responsibilities:

▪ Performed various KYC checks on newly opened Prime Brokerage accounts to ensure compliance with the CIP regulation under the Bank Secrecy Act and USA PATRIOT Act.
▪ Compiled weekly and monthly productivity, accuracy and KPI reports, assessed the team’s performance with the onshore management and addressed deviations to the SLA, effecting remedial measures.
▪ Performed quality assurance and provided feedback on errors.
▪ Trained and mentored newly joined analysts in India as well as USA, as the Training and Development SPOC.

Deutsche Bank Operations International Global Services Pvt. Ltd., Bangalore, India June 2007 - July 2010

Achievements:

▪ Star of the Month - Oct 2008 and May 2009. Spot Award - Dec 2007 and Jun 2009.
▪ Instrumental in ad-hoc projects such as producing monthly productivity reports, performing QC, training and mentoring newly joined analysts, analyzing fail reports for oversight review, conducting UAT testing for new systems, assisting in audit review and Six Sigma projects, etc.
▪ Played a pivotal role as part of the UAT team by testing the new system and provided appropriate feedback to the developer for improvement.
▪ Continuously maintained 98-100% accuracy in all the three measurement parameters i.e. QA - Quality Assurance, FIV - Field Inquiry Validation and OS - Oversight Review.
▪ Led the ‘Root Cause Analysis of Errors’ project as part of the Six Sigma Yellow belt training.
▪ Achieved 10/10 sampling (criteria for QA) within 5 months of joining the team (Average of the team being 11 months).

Key Responsibilities:

▪ Conducted AML surveillance and transaction monitoring to identify suspicious activity across accounts, correspondent banking and asset management transactions.
▪ Performed due diligence on entities/individuals with the help of various tools like Lexis Nexis, News reports, OFAC list (Office of Foreign Assets Control), PEP database (Politically Exposed Persons), etc.
▪ Escalated cases for further review and filing field inquiries for SAR (Suspicious Activity Report).