IT Engineer
SDL Technologies
Total years of experience :12 years, 3 Months
Troubleshoot hardware and software issues (enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues) as support for end users (local and international remote environment).
Windows server and client administration, troubleshooting and patching.
Exchange server 2010/2013 managing and email migration of accounts.
Maintain user accounts, passwords, data integrity, system access and security within policy using Active directory.
Experience in Operating System Deployment.
Virtualization virtual machine creation and management (Microsoft Hyper-V/VMware vSphere 5.5).
SSL VPN Client troubleshooting and maintenance (Junose /Pulse Secure).
Antivirus server client maintenance for the client machines and server machines.
Maintenance and configuration of Access Cards, Video Conferencing Devices and CCTV security system.
Experience in IT Infrastructure H/W and S/W Procurement, Vendor management and IT Assets Management.
Experience with IP telephone administration Tech Routes VOIP systems.
Conducting Hardware Audit and Software Audit.
Providing user support and training on new technologies
Worked on different Windows server products like Windows 2003 and Windows 2003.
Installation, Configuration, Administration and Troubleshooting of Windows server.
Knowledge in Server patching / upgrading Windows servers, using Windows server update.
Providing technical support to customer post implementation.
Carry out troubleshooting, repairs and services of printers, computers and other hardware.
Coordinating with technical team, vendors and customers for implementation.
Hardware Component Testing (Quality Check).
Report and follow up all issues on the day of occurrence and day of closure.
Providing Administrative support to client.
Installation of Operating systems Windows XP and Windows Server 2003.
Installing and configuration of Antivirus (Server Client).
Maintenance of Computer peripherals, Switches and Interactive Classroom Hardware’s.
Software installation as per the requirements.
Software training on the Products