Assistant Database Administrator
Reed Exhibitions
Total years of experience :9 years, 3 Months
* Provides assistance to exhibitors and visitors queries regarding Airport Show highlights and Global Airport Leaders' Forum.
* Verifies contact details of the previous visitors for a productive e-shots (electronic marketing)/campaign of the event's next edition
* Researches new Airport/Aviation leaders/companies to help them showcase and discover new technologies to increase their return of investment through exhibits and meet Hosted Buyers from different countries
* Creates data analysis report for Airport Show, World Travel Catering and AccessAbilities Expo
* Assists Telesales team to increase the number of exhibitors to boost the interest of the Airport leaders in visiting the exhibition.
Customer Service Executive primary task is to provide excellent quality of service to its consumers.
* Provides world class customer service to the Banks’ Mass, Premier, Private Banking and VIP consumers by addressing its concerns related to their Credit/Debit Cards, Deposit Accounts (including Foreign Currency, Fixed Deposit), Unsecured Loans, Fund/Telegraphic Transfers, Investments, Credit Scores, Online Banking
* Promotes company’s products by helping customers understand its features and benefits
* Liaise with vendors
* Prepare purchase orders
* Assist with selling
Business Process Lead is responsible in managing company’s Program to ensure Service Level agreement is met daily, monthly and annually.
* Prepares billing/invoice, performance report, shift assignment, training schedule, entitlement grid (for audit purposes), Payroll, MIS report, incident report (technical issues), purchase orders (Hardware systems, Application licenses and supplies)
* Manages Program real time by queue monitoring and its assets
* Creates action plan to bridge gaps, capacity planning, guidelines/procedures
* Tracks attendance and leave (Annual, Maternity/Paternity, Emergency, Bereavement), cases created by Front liners
* Assists in mapping software application used by front liners, desktop installation, Network/Technical related,
* Attends to client meetings/conferences to discuss Program’s progress, UAT (User Acceptance Test)
* Responds to email enquiries about Process’ performance, Client’s report request and other internal enquiries in a timely manner
Global Command Center plays an important role in a Call Center Industry which they are in charge in manning and managing its program to ensure Client’s requirements are met.
* Manages the program real time and ensure daily and monthly targets are met.
* Delivers reports to company’s clients for visibility of its progress and status.
* Tracks attendance and account’s adherence.
* Updates and processes raw data from CMS into reports needed to analyze the running performance of the managed account.
Workforce Analyst/Real Time Analyst is responsible in managing company’s program and performs as a bridge between its clients.
* Manages the queue real time and keenly observes to obtain quantifiable performance figures in order to make recommendations and responds with action plan to address performance issues.
* Cascades vital information to key decision makers on any circumstances affecting program’s performance
* Updates and process raw data into reports needed to analyze its performance. Process Clients and Operations’ email request.
* Coordinates technical issues facing the program and agents on the floor. Coordinates with colleagues to ensure adequate staffing to handle call volume routed to the site within the threshold.
* Escalates relevant information on account performance to Operations Management and ensures that proper documentation on major incidents (i.e. system downtime) is prepared for their perusal.
Technical Support HelpDesk responsibility is to provide troubleshooting support to consumers’ software/hardware used.
* Troubleshoots Merchant’s POS in a timely and accurate manner.
Assists to program and reprogram the product used.
* Guides consumers on how to navigate the software/hardware used.
Provides customer satisfaction and ensures expectations are met.
Technical Support Representative main responsibility is to provide troubleshooting support to consumers’ software/hardware used.
* Assists to program and reprogram the product used.
* Guides consumers on how to navigate the software/hardware used.
* Provides customer satisfaction and ensures expectations are met.
Accounts Payable Assistant is in charge of company-wide expenses.
* Validates and process payment of vendor’s billing, officers’ claims for reimbursements.
*Prepares expense report, check voucher and other special payment requests
* Attends to vendors/suppliers query and bidding requests