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• Served as the primary point of contact for multi-department inboxes, triaging and routing inquiries
to the correct team members and ensuring SLA-critical tickets were prioritized and resolved within
set timeframes.
• Processed and activated client contracts with full accuracy, overseeing invoice generation, billing
audits, and reconciliation to ensure correct and timely client billing.
• Reviewed and submitted finance applications through financier portals, cross-checking tax invoices
against approved quotes and flagging discrepancies for immediate resolution.
• Coordinated fuel card orders, new account setups, roadside assistance services, and
reimbursement claims across a high-volume client base, ensuring all service requests were fulfilled
promptly.
• Set up and maintained new Employer Accounts within the CRM system, ensuring data integrity and
accurate client records across all departments.
• Maintained 100% on-time completion of scheduled operational tasks — including payment posting
and supplier invoice review — contributing to smooth and uninterrupted financial operations.
• Handled a broad range of ad hoc administrative tasks supporting multiple internal departments,
demonstrating flexibility and a proactive approach to organizational support.

• Entered, verified, and reconciled daily sales reports, purchase orders, and sales orders in NetSuite
ERP across 6+ retail locations spanning three countries, maintaining a consistently high level of
data accuracy.
• Managed end-to-end inventory operations: monitored stock levels across multiple store locations,
coordinated transfer orders between warehouses and retail stores, and generated timely inventory
reports for key stakeholders.
• Conducted detailed variance analysis comparing NetSuite ERP and Lightspeed POS data across
datasets of 13, 000+ rows, identifying discrepancies and preparing actionable reconciliation
reports.
• Managed retail and B2B customer orders for home deliveries, processing online orders, returns,
and exchanges with a focus on accuracy, timeliness, and customer satisfaction.
• Developed, documented, and maintained comprehensive Operations SOPs, standardizing key
processes such as daily infill, transfer order reconciliation, and dropship refill to support scalable
operations.
• Automated repetitive operational workflows using Claude Cowork (AI automation tool), reducing
manual processing time and improving overall team efficiency.
• Collaborated directly with the Chief Operating Officer, store managers, store staffs, and warehouse
staff across multiple time zones to ensure seamless daily operations.
• Provided responsive and professional customer support via email, handling inquiries, complaints,
and escalations in alignment with company service standards.

• Managed day-to-day Shopify store operations including product listings, order monitoring, and
customer communication.
• Handled social media accounts, email newsletters, and lead generation campaigns to support
brand awareness and customer engagement.
• Performed data research, data entry, photo and video editing, and a variety of administrative
support tasks.

• Provided responsive email and chat support, assisted clients with service inquiries, prepared and
sent quotations, and followed up on client engagements.
• Coordinated site visit scheduling, managed contracts, quotes, and invoices, and supported the
sales team with administrative needs.

• Delivered Tier 1 technical support via email and phone for business clients, managing and
resolving incident tickets in a timely manner.
• Escalated complex technical issues to appropriate support teams and performed post-patch web
testing to verify system reliability and performance following updates.