Assistant Reservation Manager
Chelsea Tower
Total des années d'expérience :5 years, 9 Mois
Manage and lead the team through day-to-day operations, as well as strategically guide the Revenue department to achieve team and organisational goals
Ensure yield opportunities are investigated and analysed
Identify new business opportunities
Gather and analyse statistics as well as all other relevant information in order to identify potential new business, markets and trends while minimizing risk
Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement
Complete and analyse month-end reports
Outline risks and opportunities relative to meeting rooms versus guest room availability to present at weekly meetings
Record and analyse all refused, lost, cancelled and waitlisted business for both guest rooms and conference and banqueting facilities
Ensure team members have current knowledge for all relevant processes as well as policies and promotions as necessary
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Revenue and Reservations team