Customer Service Representative- Stayz Pty Ltd
Teletech
مجموع سنوات الخبرة :12 years, 7 أشهر
-Assist property manager's to update and manage booking requests through phone and email.
-Assist guest to look for accommodation using Stayz website.
-Managing customer's financial details through online payment system(SOPS).
Jul 31, 2013 - Present
Fairfax Media Subscriber Services (Sydney Morning Herald/ The Age)
Teletech Inc.
Responsibilities:
• Demonstrates clear and polite written and oral communication.
• Understands and correctly uses all available tools.
• Maintains acceptable email handle time, while remaining friendly and informative.
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
• Demonstrates appropriate sense of urgency for email response times.
June 24, 2013- Jul 30, 2013
Customer Service Representative (Australian Financial Review)
Teletech Inc.
Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Make sure to notify newsagent with the changes that was made on the customer's account
January 30, 2013 - June 21, 2013
Retention Specialist
Teletech Inc.
Responsibilities:
• Respond to incoming requests for cancellation of services and persuade our customers to remain with us.
• Identify opportunities to turn dissatisfied customers into happy customers.
• Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
September 10, 2012 - January 20, 2013
Customer Service Representative
Convergys Philippines
Responsibilities:
• Acknowledge and appropriately greet and assist every customer in a timely manner.
• Process customer orders in a courteous, efficient and timely manner.
• Organize workflow to meet customer deadlines.
• Effectively present and discuss the products and services of the company, soliciting
only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality,
integrity and superior understanding and delivery of customer needs.
• Manage telephone calls professionally, efficiently and with good communication
skills.
• Attend to customer questions, complaints and concerns immediately, and facilitate
satisfactory resolution.
• Understand and appropriately use the company pricing system and policies.
• Review estimates and invoices for accuracy.
October 28, 2011 - July 14, 2012
TeleSales Representative
Responsibilities: • Presenting products or services to customers
• Handle customer questions or problems and resolve customer problems as quickly as possible to satisfy the customer.
• Maintain records of customers in their database or files.
• Attend meetings to discuss various sales strategies with their manager or other telesales representatives.
• Responsible for doing paperwork, including filling out sales invoices for customer orders.
2009 - 2011 Associate in Computer Science Asian Institute of Computer Studies