Apurv Gedam

Working as E-Commerce Data Analyst in flydubai. Doing monthly and daily reports for analytical purposes.

• Facilitated Customer Support on the website via website chatbox. Consulted with potential clients on a daily basis. This led to jump in site traffic and increased customer satisfaction. Delivered Weekly Reports on Customer Support and Prices.
• Uploaded products and performed general maintenance on the website as a part of the e-commerce team.
• Managed orders, returns and customer messages on Amazon and Edited Store Layouts with HTML.
• Devised mobile apps for the website. This led to the company deciding to make the website optimized for mobiles.

Customized Visualforce Pages. Added Tabs and Custom Home Page Layouts.
Developed a TimeCard Page using Visualforce.

Assisted disabled students with their studies and on how to use a variety of standardized software applications including Microsoft Office apps such as Word, Excel, and PowerPoint.
Maintaining and Updating Lab computers, devices and machines.

• Handled general office management, including mail, email and appointment scheduling as a Helpdesk Coordinator
• Implemented and dispatched RSA SecurID tokens at a client site.

• Advised clients on Online Marketing. Designed various marketing and website development proposals for various companies.
• Conducted Telemarketing to promote Online Marketing (50 % client success ratio) and Participated in crucial meetings and presentations with clients from sectors like IT, Medical, Travel and Tours and Interior Design.