Aqeel Majeed

IT Director at AlGhanim Industries

• Kuwait - Al Kuwait
• My current job since June 2019

 Leadership responsibilities for establishing a strategic technology roadmap for AlGhanim’s Digital Innovation and Transformation vision.
 Map IT Projects and Priorities to create business value on technology innovation and transformation as well as leverage effectiveness and efficiency of Corporate and Business IT functions to deliver on both top line and bottom-line targets and objectives.
 Strategic leadership to assess, plan and initiate integration strategies between Central, Business IT and Family Office functions to deliver value on group wide IT objectives and initiatives.
 Drive and lead the Digital Innovation and Digital Transformation agenda across AlGhanim companies to enhance multi-channel and omni channel Digital Customer Experience.
 Identify emerging go to market technologies and vendors to deliver on new opportunities for growth.
 Assess, review and enhance IT Governance, Information Security, ITSM and Cloud first strategy practices and standards to enhance long term competitiveness, security and business value for growth across GCC.

Corporate Head of IT | Head of Digital Innovation at Saudi Brothers Commercial Company

• Saudi Arabia - Jeddah
• August 2016 to July 2017

 Defined, developed, planned, and implemented a strategic technology vision and execution plan aligned to Saudi Brothers Commercial Company's long-term organisational objectives and growth initiatives.
 Planned, lead and consolidated multiple complex IT teams to deliver on IT service management and implementation initiatives. Delivered operational enhancement on infrastructure and applications across all business units resulting in cost consolidation and value creation combined with increased operational efficiency and effectiveness.
 Integrated IT and Digital Strategy with group corporate strategy using the balanced scorecard framework for driving business value, IT decision making and innovation.
 Executed due-diligence on IT investments, infrastructure, services, business applications, ERP feasibility consulting (SAP, Oracle and Dynamics 365) as well as cloud technologies with strong focus on innovative solutions that drive strategic business growth, cost reduction, ooperational efficiency and effectiveness by supporting current and future technology trends.
 Initiated, lead and implemented SBCC Shared Services IT infrastructure, application services, information security, cybersecurity, disaster recovery, business continuity, IT governance and enterprise architecture solutions and systems.
 Evaluated and selected new strategic suppliers, partners and go to market technologies to align SBCC’s technology roadmap with that of Saudi Vision 2030. Ensure IT readiness to deliver on the pace through which technology adoption is expected in Saudi Arabia and is in line with the core strategic technology objectives of Saudi Vision 2030.

Key Achievements
 Restructured IT functions and enterprise architecture from 7 standalone IT departments to one Shared Services corporate division with a total cost saving of SAR 5 million per year.
 Initiation, implementation, and optimization of several IT turnaround initiatives resulting in increased business agility, growth and added business value with a total cost saving of SAR 2.5 million.
 Upgraded and consolidated legacy decentralized information technology infrastructure, systems and services into a unified group (IT Shared Services Center) supporting multi-level, multi-business managed services architecture, infrastructure, applications as well as information governance, information security and risk compliance resulting in 80% improvement of service delivery, service quality and service management, adding tremendous value to business-partner relationship and end user satisfaction.

Group Head of IT at Labab Works Contracting Group

• Saudi Arabia - Riyadh
• December 2013 to July 2016

A top-tier construction, civil engineering and building material group, executing construction projects of varied sizes and specifications for the government & private sector in Saudi Arabia.
 Working as the Group Head of IT my role entailed leading, managing and planning all IT operations.
 Developed an IT strategic plan aligned to groups long term business goals and operational objectives.
 Developed KPI's and operational plans to improve and standardise all aspects of IT operations, contract management and project delivery to both public and private clients.
 Ensured business continuity and business objectives were met to the highest level using tracking and performance management techniques as well as setting SLA's and performance standards.
 Lead and developed a contract management strategy for improving technology partner capabilities around vendor contracts and management of 3rd party suppliers, subcontractors, and service providers.
 Developed, promoted, and implemented ITIL & ISO/IEC 20000 best practices for IT service management, service delivery, information security, cybersecurity, IT governance, and quality management.
 Held responsibility and accountability for key technology areas including business analysis, business process management, system support and technical maintenance, service delivery, information security, risk mitigation and cybersecurity.
 Worked internally and externally with purchasing and budget teams and external subcontractors to negotiate vendor contract terms and conditions, service level agreements, and payment structures.
 Owned, executed and and managed the development of requests for proposals and invitation for bids related to design, procurement, development, deployment and installation of IT infrastructure (Hardware and Software) at projects undertaken by the company.
 Managed, planned, and reviewed annual IT project budgets and project BOQ's for the department as well as IT Infrastructure projects which included recommending any subsequent changes where necessary to clients, consultants, and contractors both public and private.
 Participated in negotiating required Maintenance and Support Contracts required to deliver and maintain on the expected quality of service of key operational IT business infrastructure and systems.
 Lead IT and project teams, coached members with team management and project management skills. Instilled ownership and accountability of assigned roles and responsibilities within team members.

Key Achievements
 Led delivery of several key projects including IT service desk, network monitoring, Office 365 (Cloud), MS Dynamics AX 2012, MS Dynamics AX 2009 reimplementation and project planning, Microsoft Azure Disaster Recovery, Server Virtualization (Hyper -V), SharePoint Online Document Management.
 Acted as a Lead ERP project implementation manager involving complex failed re-implementation of Microsoft Dynamics AX 2009 and 2012 ERP system within the organisation.
 Achieved 200% of 2015/2016 annual target with reimplementation of above initiatives and a total cost saving of SAR 1.9 million.

Information Services Consultant at GHD

• United Kingdom
• May 2011 to December 2013

A leading ceramic styler manufacturer in the UK selling its products mainly within the UK, Europe and US.
 Working with the organization my role was to manage, supervise, monitor and improve IT service delivery and ITSM operations at their global headquarters as well as remote sites located in the UK and abroad.
 Developed maintained and managed IT service delivery and ITSM SLA's. Responsible for developing and presenting service delivery targets and KPI reports to department head and CIO.
 Adherence to and Implemented PCI DSS and ITIL procedures and policies leading to improved SLM.
 Initiated and participated in continuous process improvement of IT service delivery lifecycle using ITIL best practices. Identifying gaps and opportunities and applying ITSM and industry best practices, procedures, and controls. Actively participate in executing GHD's IT business continuity planning and disaster recovery.
 Effectively evaluated, executed, and planned project work by establishing tasks, processes, tools and documentation required to aid effective project delivery within agreed deadlines.
 Led a team of 6 Service Desk members to ensure SLA's are met and are in adherence to operational procedures and policies with efficient service delivery and operational effectiveness.
 Supported, delivered, and maintained end user and back end technical support within a wide range of operating systems and platforms including Windows 7, XP, Vista, 2000, Office 2003, 2007 & Office 2010, Server 2008 & 2003, Hyper-V, Cisco Firewall, Exchange 2010, Citrix, Exchequer, INVU.
 Deployed enterprise wide group policies using Active Directory/Microsoft Server 2008/2012.
 Generated, managed and monitored reports on incidents and service requests using TOP Desk Professional IS Service Manager.

Sales & Services Consultant at Centrica PLC

• United Kingdom
• February 2006 to November 2013

Sales and Services Consultant

IT Infrastructure Engineer at Systagenix Wound Management

• United Kingdom
• September 2009 to March 2011

Senior IT Analyst at Janssen Cilag

• United Kingdom
• January 2006 to January 2007

IT Analyst at Johnson & Johnson

• United Kingdom
• January 2003 to January 2004