Fraud Investigator Reporting to: Head –Card Centre Operations
National Bank of Bahrain
مجموع سنوات الخبرة :15 years, 7 أشهر
• Monitoring on Fraud Guard Application for the doubtful transactions of debit and credit cards, such as risky countries or number of transaction in one day…etc.
• Action the Fraud Alerts received from MasterCard & VISA for account data compromise and takes appropriate action.
• Sending verification requests to the Issuer banks to verify the suspicious transactions acquired by our merchants. Also, respond to other Acquirers for our Cardholder transaction verification requests.
• Verifying the new merchants in the MasterCard Match system before Set-up.
• Reviewing the delinquency reports, sorts the accounts as per the Relationship Manager, following up with the Corporate/ Commercial department and update the response.
• Providing Remedial Management with appropriate documents related to delinquent accounts as well as classified accounts.
• Sending reminder letters to delinquent cardholders within 5 working days from the payment due date.
• Updating the Interest in suspense accounts for Financial Control Department on a monthly basis with total Interest and total Outstanding.
• Preparing IIS TO AID proof
• Extracting the daily Taabeya payment/ balance reports and check, verify abnormal deposits and balances and follow up with customer for justification and submit for approval.
• Preparing the ‘Release of liability/ Security Form’ and diarize/ track the maturity of the floating period with necessary updates (Outstanding etc.) before submission to Risk Group.
• Preparing memo for the deceased customers along with documents from Customer Service for approval and ensure the documents are sent to Financial Control for Education reimbursement after the recovery entries processed.
• Running weekly query to extract the credit cards usage in suspicious countries and contacting customers for replacing their cards.
• Stopping and replacing of stolen, damaged or lost cards.
• Issuing and solving problems related with Merchants (POS Machine).
• Giving bonus to customers who need an urgent amount to be credited to their Credit Cards.
• Participating in all Banking E- Channels Projects.
• Funds transfer of local and foreign currency.
• Salary payments to customers
• Cash flow reporting to CBB
• Extensive training in the deposits, Investments and Insurance operations covering areas such as reviewing mutual fund documentation, order placement to fund houses, sending confirmation advises to customers on successful mutual fund transactions and maintaining MIS for the same. Reviewing hybrid insurance documents applied by customers mainly into ZIL and ALICO, booking of the same and MIS reporting. Co-ordination with insurance companies regarding policy docs to customers and ensuring that the same is sent to the customers.
• Co-ordination and follow up with certain 3rd parties (CGSL) involved in the booking processes and ensuring successful bookings of various transactions.
• Reconciliation of certain accounts pertaining to daily liability revenue.
• Successful completion of compliance courses such as AML and KYC.
• Filing and system archiving of documents pertaining to operational activities.
ACFE (Certified Fraud Examiners)
