Senior IT Support Engineer
Emirates Airlines
Total years of experience :21 years, 1 Months
To restore normal IT service operations as quickly as possible and minimize the adverse impact on business operations for Emirates Group and its clients. Working as part of the IT team to manage, coordinate and resolve all IT related incidents. To take ownership of incidents & service requests and ensure that they are resolved and service is recovered within the shortest period possible. To minimize system downtime and ensure a rapid restoration of service to customer.
• Installing Dell Servers, File and print resources servers and member domain server.
• Installing, configuring Windows 2003 Server with active directory services.
• Windows NT workstation, Windows NT Servers, Windows 2000 Servers, Windows 2000 professional, VERITAS Backup Software Installation.
• Network Administration onsite and remotely of small business servers windows NT/2000/2003 and SQL 6.5.
• Configure of Active Directory, Data Security and modify user Profile and creation.
• Implementing Group Policies at various levels.
• User quota management.
• Configuring and installing network and desktop printers others printers like ticket, Boarding Pass, Baggage Tag printer.
• Configure different network related services such as NFS, DNS, DHCP and DFS.
• Configure & Installing McAfee Antivirus server and client.
• Performed network integration of Desktop and Laptops system printers.
• Backing up and restoring system store data.
• Troubleshooting users related problems of O/S, Application, printers and Scanner.
• Trained users on shared server resources.
• Installed operating systems and applications and conducted technical training demonstrations.
• Configuring Microsoft Outlook and setting outlook Rules and address book.
• Configuring and supporting all applications software installation.
• Configuring and Installation of Switches, Wireless Router and Wireless printer.
• Handling and coordinating Outstation Offices for Server down and Network related issues.
Responsibilities:
Installing IBM Blade/ HP ML Servers / HP Proliant DL580 server
•Installing, configuring Windows 2003 Server with active directory services.
•Windows NT workstation, Windows NT Servers, Windows 2000 Servers, Windows 2000 professional, VERITAS Backup Software Version 9.0 and 10.0.
•Network Administration onsite and remotely of small business servers windows NT/2000/2003 and SQL 6.5 on 21 branches.
•Configure of Active Directory, Data Security and user account creation.
•Implementing Group Policies at various levels.
•User quota management.
•Installing network and desktop printers.
•Configure different network related services such as NFS, DNS, DHCP and DFS.
•Configure Symantec antivirus server/client.
•Performed network integration and system tests.
•Backing up and restoring system store data.
•Troubleshooting users related problems
•Trained users on shared server resources.
•Installed operating systems and applications and conducted technical training demonstrations.
•Configuring Microsoft Outlook and Outlook Express
•Configuring and supporting all applications software installation.
•Handling and coordinating Branch down or Applications down and Network related.
To minimize system downtime and ensure a rapid restoration of service to customer. Analyze reported incidents and provide solutions to the users enabling them to resume their work with minimum disruption provide quick fixes/ work around / solution to be updated in the known error database that will be used to minimize the impact to the customer.
• Installation of Windows family of Operating Systems Administration and Support of Windows 2K, 2003 and Microsoft Exchange Servers.
• Creating and Managing user accounts and Groups, passwords policies.
• Sharing folders, Planning & Assigning NTFS permission, System policies, and Hardware profile, Hard disk configuration for fault tolerance & Backup the data using backup devices.
• Installation and Configuring ADS, Implementing Active Directory Services. Installation and Configuring DNS, Configuring Forest, Child Domains in Windows, Establishing Trust relationship among different Domains.
• Installation and configure of network services like DNS, Wins, DHCP, IIS & ISA.
• Implementation and maintenance of Anti-virus Servers and Clients with Symantec, Norton and Kaspersky Antivirus products.
• Installing and Configuring Local and Network Printer.
• Using Network Monitoring checking when the network is slow which systems are giving more traffic by capturing packets on IP addresses and broadcasts.
• Troubleshooting of LAN and WAN related problems.
• Installation and Configuration of VERITAS Net Backup and Exec Backup Software and Management.
• Configuration and Troubleshooting of Various Switches and Routers.
• Installing configuring different types of Applications and Software
• Software Support included installing, configuring, troubleshooting Windows 2000, Windows XP, Windows 2000 Professional / server, Windows NT 4 Workstations & Standalone Servers, MS products such as MS Outlook, Internet Explorer, and Outlook Express.
• Hardware support such as Installing, configuring, maintaining and troubleshooting of Print Servers, Data Servers, Network printers.
• Patching network cables in data closets and using Fluke meter to check the connections.
• PC / Laptop assembling, replacement and upgrade.
• Keep the systems up to date with latest software and updates such as virus updates, BIOS, service packs etc.
• Assist clients / engineers in installing and supporting other engineering applications or any other third party application after getting approval from the authorities.
• Backing up and restoring system store data.
Microsoft Certified Desktop Support technician (MCDST) Microsoft Certified Professional (MCP) 2000 & 2003 Microsoft Certified Systems Administrator (MCSA) on Windows 2003 Microsoft Certified System Engineer (MCSE 2003 track)
Diploma in Computer Hardware & Networking – Hyderabad Microsoft Certified Desktop Support technician (MCDST) Microsoft Certified Professional (MCP) 2000 & 2003 Microsoft Certified Systems Administrator (MCSA) on Windows 2003 Microsoft Certified System Engineer (MCSE 2003 track)
Diploma in Electronic and Telecommunications Diploma in Computer Hardware & Networking A+