Senior IT Supporter, Shared Services, IT • ITOS Regional IT Services MENA, Global IT
DSV Global Transport and Logistics Company
Total des années d'expérience :9 years, 11 Mois
Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advise. Maintaining desktop applications, local
area networks, IT security and telecommunications.
Duties:
● Managing Eastern Province and Jeddah.
●Projects assigned, ensure that projects follow the correct processes.
● Strengthening the IT infrastructure through to implementing new
Technologies.
●Responsible for hardware and software installation, maintenance and repair.
● Performing routine audits of systems and software.
●Manage the IT budgets and expenditure on hardware and software.
●Developing & maintaining the company IT systems, software.
●Recommending and implementing improvements and efficiencies.
●Reporting to the IT Director & IT Manager.
●Having excellent time management, confidentiality & communication skills.
●Having strong IT, commercial, planning and budgeting skills.
●Management of server software and associated backup routines.
●To evaluate, test, advise, train and support I.T. related projects.
●Procurement of IT hardware, software and maintenance products & services.
●Responsible for training of new staff.
●Writing documentation for ICT procedures, security and disaster recovery.
●Maintaining documentation of changes regarding users, functions &systems.
●Managing the internal & hosted network infrastructure including: Routers, Servers, switches and telephony.
●Supervisor Professional Internship Program.
●Supervise two IT Engineer.
Responsible for the day to day IT requirements of the company such as user
management, trouble shooting, help and advise. Maintaining desktop applications,
local area networks, IT security and telecommunications.
Duties:
Managing Eastern Province and Jeddah.
Strengthening the IT infrastructure through to implementing new
Technologies.
Responsible for hardware and software installation, maintenance and repair.
Performing routine audits of systems and software.
Manage the IT budgets and expenditure on hardware and software.
Developing & maintaining the company IT systems, software.
Recommending and implementing improvements and efficiencies.
Reporting to the IT Director & IT Manager.
Having excellent time management, confidentiality & communication skills.
Having strong IT, commercial, planning and budgeting skills.
Management of server software and associated backup routines.
To evaluate, test, advise, train and support I.T. related projects.
Procurement of IT hardware, software and maintenance products & services.
Responsible for training of new staff.
Writing documentation for ICT procedures, security and disaster recovery.
Maintaining documentation of changes regarding users, functions &systems.
Managing the internal & hosted network infrastructure including: Routers,
Servers, switches and telephony.
●Demonstrated excellent technical knowledge and competence in developing data network including server, back-up server, E-mail server, application licenses
and VPN for installing ERP systems and integrating branch operations.
● Served as a website project manager and represented primary point of contact for all Microsoft exchange server and e-mail domain operations.
●Generated IT plans and policies that ensured speed, simplicity, stability and scalability of IT operations which in turn, facilitated seamless functioning of
computer - hardware/ software, applications, configurations and other peripheral devices.
● Closely monitored compliance to assigned budgets and promoting cost control as well as resource optimization initiatives to maintain a controlled cost structure
while improving technical competency of organization.
●Installed and configured computer systems (hardware/ software), applications including peripheral devices (printers, scanners, routers) with strong focus on
costs business requirements and technical feasibility.
●Planning and scheduling preventive/ corrective maintenance as well as renewals of licenses in a manner that minimizes disruption to routine business activities.
●Regularly recommended system modifications and applications upgrades in sync with service level agreements; advising team members to brace-up
performance and provide high quality service in line with organization’s standards.
●Outlined organizations IT requirements and explored vendors/ service providers offering most competitive prices along with best in class quality; while
negotiating terms that are in the best interest of the organization.
●Computed a variety of technical reports and updating IT Manager about inventory requirements, technological advancements/ upgrades available including
recommendations for effective and balanced system operating environment.
●Contributed significantly in on-going development of IT policies and procedures; ensuring all security measures are appropriately applied and striven to
maintain all network and computing environment at high standards.
●Was involved in recruitment and selection of IT staff; providing technical leadership, guidance, motivation and counseling to team members to develop,
maintain and align activities of the team with strategic priorities of the organization.
●Served as first line support - provided any technical support/ advice and addressed any IT (software/ hardware) related issues/ queries via phone, web tool or
e-mail system for over 5000 Macintosh machines with a blend of Windows and Mac OS.
●Have personally installed and configured computer hardware, software, systems, applications including printers and scanners. While providing fundamental
training and assistance to end-users for optimal use of installed technology.
●Scheduled essential repairs and maintenance, performed necessary upgrades in view of evolving business needs and technology requirements thus ensured
technical superiority for all computer systems of the organization.
●Planned, prioritized and troubleshot service desk queries - an average of 1100 e-mails and 800 phone-calls within prescribed budget and timescales. Performed
data backups and disaster recovery operations without impacting routine business activities.
●Validated that all system and data security operations are streamlined and maintained at high standards. Ensured timely renewal/ subscription of software
licenses.
●Developed strategic relations with vendors/ suppliers to economically procure and maintain an uninterrupted flow of various computer (hardware/ software)
equipment, consumables and other supplies.
●Complied and maintained records of incident/ service desk tickets as per standard procedures and developed requisite reports thereof for strategic analysis and
interpretation by seniors.
Scholarship