Customer Services Representitive
Sharjah Electricity & Water Authority
Total years of experience :16 years, 1 Months
Forming strong customer relations
Open and Close Accounts
Maintain customer records
Resolve customer complaints/service problems
Prepare reports
Organise staff meetings
Communicate/Bridge Information between Head Office and Branch Office
o Products Advisor (Sales)
o Products promotion implementation
o Customer Complains (Direct & Indirect)
o Cash handling and tills
o Managing Staff
o Banking
o Business Reporting
o Personnel Policies & Procedures
o Employees Training and Development
o Store restructuring
To provide excellent security services to client, taking care of premises and customers in professional and polite manner.
Training: Level two certificate in Door Supervision, Level 2 NVQ certificate in Providing Security Services.
Chartered Certified Accountant (ACCA) Part 1 has 3 subjects: F1-Accountant in Business, F2-Management Accounting and F3-Financial Accounting (Completed) Part 2 has 6 subjects: F4-Corporate & Business Law, F5-Performance Management and F6-Taxation(UK) (Completed) F7-Financial Reporting, F8-Audit & Assurance and F9-Financial Management (Currently being studied) Part 3 has 5 subjects: (Commencement after completion of part 2)
Certified Accounts Technician (CAT) National Qualifications Framework(NQF) awarded certificates: Level 2 certificate in accounting equivalent to GCSEs Level 3 certificate in accounting equivalent to A-Levels Level 4 certificate in accounting equivalent to Certificate of Higher Education