VIP Service Excellence Advisor
The Heart of Europe
مجموع سنوات الخبرة :13 years, 8 أشهر
• Introducing the organization's products or services to customers in order to follow up with further steps of the sales process
• Makes outgoing customer calls or cold calls in order to sell products and services
• Answers questions about product specifications and pricing
• Accurately and efficiently enters customer information into company databases for mailing and billing purposes
• Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
• Assists sales colleagues with arranging meetings and sales calls with customers
• Maintaining specified number of calls, contacts and leads on a daily basis to meet monthly targets
• Actively seeking out new sales opportunities through cold calling, networking and social media.
• Maintaining effective use of the CRM along with timely closure of leads.
• Maintaining consistent conversion rate, approval rate and reduction in rejection rate
• Maintaining specified number of calls, contacts and leads on a daily basis to meet monthly targets.
• Focused on building depth and breadth of relationships with key clients, harvesting new business opportunities whilst ensuring brand promise is delivered.
• Fostered strong relationships with decision-makers, negotiated and closed revenue-generating relationships with leading prospects for enhancing profits and market share growth.
• Dexterously managed and grew a portfolio of accounts through client acquisition, up/cross-sell and referrals.
• Built and deepen relationships by uncovering HR needs and recommending the best products, services and solutions to meet those needs.
• Identified and managed market intelligence requirements, developed quarterly reports and analysis for providing strategic input into sales plans.
• Conducting market research to identify selling possibilities and evaluate customer needs.
• Actively seeking out new sales opportunities through cold calling, networking and social media.
• Monitor and assess activities of our competitors to proactively satisfy and retain our clients.
• Provide excellent service in order to maintain a positive reputation for the business.
• Resolve any customer complaints in a prompt and professional manner.
• Set revenue targets and then develop and execute a strategy to meet those.
• Maintaining specified number of calls, contacts and leads on a daily basis to meet monthly targets.
• Study all product manuals relevant to project being carried out to ensure that product knowledge is updated on regular basis.
• Study provided list to draw up cross-sell opportunities.
• List all objections being faced and update Team Leader during daily huddle.
• Updated skills to profile customer wants / needs and to qualify prospects for correct produce fit.
• Encourage prospects to receive information and answer questions.
• Ensure that all tele-courtesy is being delivered to prospect at all times during the call.
• Remain updated with competitive knowledge.
• Be able to question prospects on financial behavior and product usage pattern to be able to identify needs for HSBC bank products.
• Accurate and daily reports to Team Leader on all relevant issues as identified by Team Leader.
• Maintaining effective use of the CRM along with timely closure of leads.
• Maintaining consistent conversion rate, approval rate and reduction in rejection rate
• Has to work with in the acceptable audit & controls frame work of ethical sales.
• Verify, allocate, post and reconcile accounts payable and receivable
• Produce error-free accounting reports and present their results
• Analyze financial information and summarize financial status
• Spot errors and suggest ways to improve efficiency and spending
• Review and recommend modifications to accounting systems and procedures
• Manage accounting assistants and bookkeepers
• Participate in financial standards setting and in forecast process
• Provide input into department’s goal setting process
• Direct internal and external audits to ensure compliance
• Ensure compliance with GAAP principles
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