Aqsa Hidayat

• Handle 70+ customer inquiries and support tickets daily through email and live chat.
• Maintain customer satisfaction scores above 90%, with recent performance exceeding 98%.
• Process billing inquiries, subscription management, and refund requests through Stripe.
• Manage customer communications, follow-ups, and support workflows through Help Scout
and CRM platforms.
• Support customer retention initiatives through issue resolution and relationship
management.

• Supported admissions, onboarding, scheduling, and operational processes for online
education programs.
• Managed applicant workflows through HubSpot CRM pipelines.
• Coordinated interviews, meetings, and events using Calendly.
• Maintained records and operational databases using Airtable.
• Organised communication channels and team collaboration through Slack and Discord.
• Supported project coordination and workflow management through Asana and Google
Workspace.