Total Years of Experience: 9 Years, 0 Months
October 2017
To Present
Workshop Manager
at Yokohama S.A.R.L, Lebanon
Responsible for job allocation, flow and scheduling in the workshop, monitoring
workload subject to availability and competence of technicians to maximize
productivity.
▪ Assisting with quotations, project management, materials purchasing andquality
checks, ensuring supplies are ordered for each job.
▪ Providing oversight and check job estimates.
▪ Identifying client’s needs and demonstrating AMS's services to them, which may
involve technical descriptions of products and the way they may be used.
▪ Receiving and reviewing feedback from customers and follow up to ensure
customersatisfaction.
workload subject to availability and competence of technicians to maximize
productivity.
▪ Assisting with quotations, project management, materials purchasing andquality
checks, ensuring supplies are ordered for each job.
▪ Providing oversight and check job estimates.
▪ Identifying client’s needs and demonstrating AMS's services to them, which may
involve technical descriptions of products and the way they may be used.
▪ Receiving and reviewing feedback from customers and follow up to ensure
customersatisfaction.
October 2017
To November 2020
Workshop Manager
at yokohama
Location :
Lebanon - Beirut
February 2013
To November 2013
Service Advisor
at TRAININGS & SEMINARS
Audi, Kettaneh s.a.l
▪ Assisted managing constant workflow in the department with phone calls, walk-
in customers, scheduledcustomers, and emergency vehicle repairs.
▪ Helping identify mechanical problems by questioning the customer, performing
visual inspection and communicating with technicians and auto part vendors for
consistent repairs andestablishing an inventory.
▪ Providing excellent customer service with constant follow-ups, and
developing long-standing clientrelationships withrepeat business.
▪ Preparing work orders showing times, cost and labor estimates for service.
▪ Continuously increasing personalknowledge by taking provided trainings.
JuniorServiceAdvisor
Mazda, A.N. Boukather s.a.l, Jal El Dib, Lebanon Sept 2011 - Sept 2013
▪ Taking Appointments
▪ Welcoming the customer and diagnosing the car problem to deliver it
to the requested technician
▪ Following up the vehicle to be delivered on time
▪ Keeping the customer updated
▪ Assisted managing constant workflow in the department with phone calls, walk-
in customers, scheduledcustomers, and emergency vehicle repairs.
▪ Helping identify mechanical problems by questioning the customer, performing
visual inspection and communicating with technicians and auto part vendors for
consistent repairs andestablishing an inventory.
▪ Providing excellent customer service with constant follow-ups, and
developing long-standing clientrelationships withrepeat business.
▪ Preparing work orders showing times, cost and labor estimates for service.
▪ Continuously increasing personalknowledge by taking provided trainings.
JuniorServiceAdvisor
Mazda, A.N. Boukather s.a.l, Jal El Dib, Lebanon Sept 2011 - Sept 2013
▪ Taking Appointments
▪ Welcoming the customer and diagnosing the car problem to deliver it
to the requested technician
▪ Following up the vehicle to be delivered on time
▪ Keeping the customer updated
February 2007
To April 2008
at Volvo, Abou Adal & Co s.a.l, Lebanon
Location :
United States
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