Aram Fatima Afaq

Office Administration

• Organize meetings, appointments, and conferences, coordinate travel arrangements and itineraries.
• Manage procurement, travel bookings, asset registers and office equipment maintenance.
• Provide technical support for Department’s network users, resolving IT-related issues promptly.
• Ensure compliance with Department’s escalation policies and business continuity planning.
• Review invoices and complete Payment Authorisation Forms (PAF) for processing payments.
• Draft International Travel Requests (ITR) and management of travel bookings.
• Maintenance of office IT equipment, file storage, retrievals and archiving.
• Oversee procurement of office equipment, supplies and stationery.
• Assist with sale/auction of office assets and equipment.
• Support purchase and maintenance of furniture and fittings for office and residential properties.
• Assist in settling in/out of Diplomatic officers.
• Conduct annual stocktake of Departments assets and maintenance of asset register.

Visa Integrity & Risk Management

• Conduct high-quality integrity analysis, fraud detection and compliance checks for GCC, Yemen and Afghan caseloads.
• Draft Integrity Alert Notices, Information Reports and country research reports to support decision-making.
• Maintain and analyze risk databases and document libraries to ensure accurate fraud and non-compliance records.
• Assist in interviews, identity verification and language/dialect assessments for visa applicants.
• Provide training to visa and integrity officers across the MENA region on assessment of visa applications and integrity matters of residents of GCC.

• Install, configure and maintain LAN hardware.
• Set up user accounts, permissions and access controls.
• Provide technical support for hardware and software problems related to the LAN.
• Manage shared resources such as printers, servers and storage devices.
• Coordinate with vendors for procurement and maintenance of network equipment.
• Build desktops and laptops with Departmental databases.
• Replace or repair faulty network equipment.
• Diagnose and resolve connectivity issues for users.

• Assessed and processed temporary and permanent entry visa
applications in compliance with departmental standards.
• Made high-quality, risk-aware decisions ensuring integrity and lawful outcomes.
• Verified eligibility through telephonic and in-person interviews with applicants, sponsors and third parties.
• Delivered client-facing services at counters, including application receipts, queries and evidence checks.
• Responded promptly to visa inquiries via phone and email.
• Escalated complex or compassionate cases to senior officers.
• Drafted case notes, decision records and correspondence for
clients and stakeholders.
• Provided interpretation and translation services when
required.
• Monitored and managed daily case allocations to meet team targets.
• Verified authenticity of supporting documents (passports, financial records, employment letters).
• Requested additional documentation when necessary.
• Guided applicants on visa requirements, procedures and timelines.
• Ensured compliance with immigration legislation and departmental policies.
• Maintained accurate records in case management systems.
• Collaborated with internal departments, consulates and external stakeholders.