Aranxia van Rijn

 Managing daily instructions of new deals, renewals, a variety of amendments and terminations for units in Mall of the Emirates and MAF malls in Oman. Ensure all data is entered correctly, approved and submitted to Lease Contract team.
 Create monthly reports for City Center Muscat and Mall of the Emirates.
 Follow up with tenants on the return of signed leases, payments, and other documents to be provided.
 Providing all round CRM support to leasing managers.
 Update leasing vacancy reports, renewal reports, new tenant prospects.
 Drafting Internal Notes, managing the approval process.
 Managing Virtual Unit Management requests to ensure all unit data is correctly captured in the CRM tool.
 Attending and providing valuable input during weekly RDD / mall management meetings at Mall of the Emirates.
 Generating leasing proposals.
 Attending and providing valuable input during weekly LCM / Leasing meetings.
 Liaise with IT support team to identify and resolve system bugs.
 Liaise with IT support team to enhance the CRM system and processes.

 Meeting customers for enquiries, payment collections, document sign off.
 Assisting / processing unit Oqood registrations.
 Updating customer hard & soft files.
 Preparing unit booking forms, reservation forms and SPA’s.
 Submitting cheques, liaising with finance for payment clearance.
 Internal follow ups case to case basis.
 Preparing daily and weekly sales leads reports.
 Daily follow up on breached Sales Executive SLA’s.
 Managing and setting lead assignment rules daily.
 Overseeing equal lead distribution based on roster and Sales Executive rotation.
 Daily follow up with sales on Third party campaign leads.
 Preparing / leading weekly leads meetings and follow up on qualified leads.
 Analyzing retirement reasons for any emerging patterns.
 Liaising with IT for any system errors / suggested improvements.
 Cross checking daily kiosk lead forms against leads in Oracle Sales Cloud (OSC).
 Follow up and assist for activity logging on leads by Sales Executives.
 Manage leads received through Bayut.com.
 Liaise with call center for any leads that require urgent attention.
 Manage lead reassignment based on Sales Executive comments or customer language preference.

 Daily contact with customers, attending to all their enquiries.
 Arranging show villa viewings, maintaining trackers and schedules accordingly.
 Managing several employees in the DLP field.
 Sending out notices & follow up notices to customers, Providing customers with regular project updates.
 Liaise with third party companies for maintenance quotations, invoices, approvals, products.
 Preparing induction schedule for new residents and conducting the induction at the villa.
 Preparing handover documentation and arranging keys for the handover day.
 Managing DEWA registration, Title Deed applications, mortgage assistance and assignment processes.
 Preparing draft SOA's inserting latest details of the customer.
 Managing all DLP items and providing a weekly report.
 Resolving customer complaints by using creative customized care.
 Advising compensation strategies to management.
 Obtaining urgent pre-approvals for maintenance works.
 Involved in new employees hiring process.
 Provide suggestions for improvement and streamlining of internal processes.
 Preparing draft NOC's and obtaining required signatures.

 Worked as a handover executive and client relationship management executive.
 Preparing and signing SPA (sales purchase agreement) documents with clients.
 Ensured complete handover procedures of purchased properties. (from time of purchase until key handover)
 Processing payments and any financial enquires including outstanding installments.
 Processing penalty payments and penalty waiver requests.
 Assisting in DEWA and EMPOWER registrations for unit owners.
 Managed site visit schedules.
 Arranging site visits for clients and property consultants.
 Providing clients with project updates.
 Assigning new leads according to company guidelines.
 Managing and distributing attendance reports.
 Recovery cases follow ups for nonpayment units.
 Handling mortgaged units’ handover procedures.
 Arranging handover meetings in international DAMAC offices.
 Preparing and following up all types of snag issues and customer feedback/complaints.
 Issuing payment clearance certificates during handover procedure for the units.
 Receiving call enquires regarding handover units.
 Registering joint buyer details/COCD forms.
 Issuing and signing area variation addendum with clients.

Satisfied the needs of our customers, operating policies, procedures and ensured all client and hotel objectives are met to achieve satisfaction targets.

Reported directly to duty manager and in their absence the front office manager.

Liaised closely with Guest Relations, Concierge, Operators and heads of hotel departments.

Responsible for guest services, guest check in and check out and concierge operations.

Responsible for administrative tasks and financial tasks such as financial payments, cash flows/float and credit card transactions and city ledgers plus billing to companies and individuals.

Exceeded customer expectations and provided excellent customer care to guests and clients.

Provided and followed up on customer feedback to further develop standards of the hotel.

Ensured through effective communication, that all employees and colleagues consistently demonstrate an excellent level of customer care and product knowledge.

 Worked directly under the owner and assisted the team with tasks such as product information, promotions, and customer relations.

 Managed and motivated the team to increase sales and ensure quality and efficiency.

 Managed stock levels and made key decisions about stock control.

 Analyzed sales figures to forecast future sales and purchases.

 Supervised and coordinated staff timings and ensured smooth transition of shifts or staff deficiency.

 Ensured standards for quality.

 Organized special promotions, displays and events.

 Attended and chaired meetings.