ARATHY A L

Supervised daily operations to maintain smooth workflow, high productivity, and service efficiency.
Led and coached employees to ensure consistent performance and adherence to service standards.
Conducted daily team briefings, shift planning, and task allocation to streamline operations.
Monitored inventory levels, coordinated stock refills, and maintained supply availability.
Analyzed sales reports, KPIs, and performance metrics to support operational improvements.
Resolved customer complaints promptly, ensuring high guest satisfaction and service quality.
Trained new employees on POS operations, service protocols, safety rules, and hygiene procedures.
Managed staff schedules, attendance records, and shift documentation for management review.
Oversaw cash handling, cash reconciliation, and verification of accurate end-of-day deposits.
Ensured compliance with SOPs, cleanliness standards, and workplace safety requirements.
Coordinated with management for staff planning, workflow alignment, and customer service
enhancement.
Improved overall store efficiency by eliminating bottlenecks and optimizing team productivity.

Delivered outstanding guest service by assisting customers and resolving concerns promptly.
Handled high-volume interactions while maintaining professional communication and courtesy.
Operated POS systems accurately for billing, payments, refunds, and daily transactions.
Ensured strict compliance with cash handling guidelines and maintained zero cash discrepancies.
Supported team members during peak hours to ensure smooth operations and reduced wait times.
Maintained product counters and display areas, following hygiene and safety protocols.
Obtained and escalated customer feedback to enhance service quality and operational standards.
Prepared daily sales summaries and reconciled payment reports with accuracy.
Guided new team members on customer service etiquette, POS usage, and cash processes.
Consistently met service time targets, contributing to improved guest satisfaction scores.
Communicated stock requirements and product shortages to prevent service interruptions.
Ensured a clean, organized, and efficient service environment to support operational excellence.